CompileFIB failed Client error (Synthetic full)

[RPR84]

Hello,

We have problems with our remote backup job. We configure the job with the following parameters:

Platform: Hyper-V
Version: Veeam Backup & Replication 6.1
Backup mode: Incremental (Enable synthetic fulls on Sunday)
Restore points to keep on disk: 7
Compression: Optimal
Storage optimize for: WAN target
Remote backup proxy: Windows 2008 R2
Remote backup repository: QNAP NAS
Guest Processing: Enable application aware image processing and enable guest file system indexing

All incremental backups are running without problems. But every sunday during the synthetic full, we get the following error:
CompileFIB failed Client error: Exception of type 'Veeam.Backup.AgentProvider.AgentClosedException' was thrown.

When the job failed, the retry job is running without errors.

Is there someone that know how we can fix this error?

Rijk Prosman

[Vitaliy S.]

Rijk, please include the support case ID if you'd like to keep this topic open. With all technical issues, opening a case should be the first step, as it is explained when you click New Topic. Thanks!

[AdrianHinton]

Was this issue resolved for the customer? Can the results be added to this thread if it was?

[veremin]

As the OP has never come to update the topic with a ticket number, it's impossible to track the case and provide the found resolution. So, feel free to open your own ticket. Thanks.