Isilon NAS Filer permissions

[PCM-AndyW]

Currently working with Veeam support on trying to get VBR11 to connect to a Dell Isilon as a NAS Filer - case #04921028

When we try and initiate the connection to the Isilon we get an error "Failed to connect to isilon *dns name*".
We've confirmed we can browse to the Isilon via this address and API port number from the VBR Server and we can even successfully login using the domain account.

My question is - has anyone got this process working and can they share the requirements for the Isilon system, such as permissions required and any changes to be made to enable features on the Isilon to facilitate the connection.

So far neither Veeam or Dell support seem to know much about the requirements to get this working

[Dima P.]

Hello Andrew,

Try Isilon backup administrator role. Thanks!

[MoMaP]

hello Andrew,

i have the same problem too. I would ask if you found a solution for this.

Regards

[Andreas Neufert]

I found this very detailed explanation on the internet: https://interworks.com/blog/2020/05/15/ ... mc-isilon/

[MoMaP]

Thanks for your answer.

yes this page describes everything very well but actually my problem is before SMB share and under Storage Infrastructure. where I'm trying to add Isilon as a storage.

[Andreas Neufert]

Dump suggestion, can you check the used port it it matches your setting on the storage.

[Andreas Neufert]

Please find here a guide.
As well please follow the links on the page regarding permission and setup:
https://veeamcookbook.com/vbr/core/10St ... silon.html
and
https://helpcenter.veeam.com/docs/backu ... emc_isilon

[MoMaP]

Thanks for your reply.

I've already seen both pages and also created a new role and user but it still doesn't work. I found the following logs in veeam:

[04.07.2023 16:53:08] <23> Info [Isilon] Reconnectable method: Retry is not needed.
[04.07.2023 16:53:08] <23> Error Failed to check connection for Isilon storage 'XXXXX'
[04.07.2023 16:53:08] <23> Error Authorization required (Veeam.Backup.SanPlugin.IsilonLib.CIsilonException)
[04.07.2023 16:53:08] <23> Error at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.CIsilonRestApiInvoker.DoInvoke(Delegate dlg)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.CIsilonRestApiInvoker.Invoke[Ret](ActionIsilonDelegate`1 dlg)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.SIsilonVersionIndependentApi.GetApiVersion(CIsilonRestApiInvoker apiInvoker)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.SIsilonRestApiClientFactory.GetApiVersionWithConnectionTest(String mainConnPoint, CCredentials credentials, CIsilonRestApiInvoker restApiInvoker)
[04.07.2023 16:53:08] <23> Error Failed to connect to Isilon XXXXX (System.Exception)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.SIsilonRestApiClientFactory.GetApiVersionWithConnectionTest(String mainConnPoint, CCredentials credentials, CIsilonRestApiInvoker restApiInvoker)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.IsilonLib.SIsilonRestApiClientFactory.CreateApiClient(String mainConnPoint, String[] additionalConnPoints, Int32 port, CCredentials credentials, String certificateThumbprint)
[04.07.2023 16:53:08] <23> Error at Veeam.Backup.SanPlugin.Isilon.CIsilonInteractionControl.ValidateConnection(CSanConnectionSpec connectionSpec)

[Andreas Neufert]

Looks like it fails when we read version information. => Login fails, has not the rights or you use an usupported version.

Please check:

v11.0.1.1261 P20230227 supports:
OneFS 8.1.2 to 9.1

v12.0.0.1420 P20230412 supports:
OneFS 8.1.2 to 9.4

[MoMaP]

Hello Andreas,
Thanks for reply.

everything is clear now. I already had OneFS 9.4 and Veeam 11...

Regards

[Andreas Neufert]

We had to do a change to support this newer version. So that is why. Thanks for the confirmation.