Preservation Hold Library directory hidden by Microsoft

[Mildur]

Hello Mogansundram

Thank you for reaching out to us.
I will discuss it with the team and come back to you when I have more information to share.

Best,
Fabian

[Mildur]

Hi

Not yet. I‘m still collecting the information.

Best,
Fabian

[AlexL]

Also interested, busy onboarding a customer which seems to have a lot of data (for some users) in personal sites.
Also I get warnings for many sites and the html job log in programdata shows exactly the objects with much data with an error.
It looks like Veeam is backuping up this Preservation Hold Library but when I do a restore the data itself is not visible in the Veeam Explorer?
Anyone knows what's up?

[Mildur]

Hi Alex

The case is with our QA team. We will update this topic when we have the answer.

but when I do a restore the data itself is not visible in the Veeam Explorer?

When you start the restore, have you selected "Show items that have been deleted by user"?
https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=70

Best,
Fabian

[AlexL]

Yes, we tried that, no change visible.
And to give an idea, we're talking about seemingly tens of TB's of data in personal sites for this customer, quite substantial.

Case #07297250

[michael.garcia]

We are also having this issue. We'd like to see the preservation folder for a particular user but it is not visible in explorer.

Any updates ??

[AlexL]

Ok, some more clarity after more talking with the customer. Apparently they have some policy in place to keep all Microsoft 365 data for 7 years so they have a lot of data in litigation hold or preservation hold. So, ok, this is what it is, customers choise.

But, what I do find strange is why backup something that apparently cannot be restored (for Onedrive). As others have said, it's simply not there in the Explorer.

I would think, either simply do not backup this folder/data or perhaps make it a global options as is done for other exclusions.

We tried adding an onedrive folder exclusion to the job thru powershell but so far that does not seem to work, it's still in the backup.

In my opinion this is a flaw, either make it restorable or do not backup it. Both options would be better than have stuff in the backup that cannot be restored which is rather pointless and drives up cost needlessly.

[Polina]

Hi Alex,

By default, VB365 doesn't allow for restoring hidden lists, and since after the recent change the Preservation Hold Library became hidden it inherits the default behavior and is not displayed in Explorers. However, Veeam provides a specific configuration key that allows you to browse and restore such hidden lists if needed. Please contact our Support team to get the key and add it accurately to the configuration file.

Thanks!

[jherlihy]

Thanks Polina.

So this workaround will work for VB365 backups for both SPOL and OD when using preservation hold libraries?

Thanks,
John