Alerts for Failed Storage Management/SOBR Offload

[dloseke]

I'm not sure if there is a way to monitor or alert on this, but I just discovered that one of my VM's that is backed up to a SOBR has been failing (for months) but no alerts are generated because the backup job doesn't fail, but the SOBR Offload that runs in the background has been failing. To my knowledge, there's no alert definition for background storage management in the Service Provider Console. Customer isn't using Veeam ONE, but I suspect that there may not be an alert for that there as well?

In my case, the SOBR is set for Copy and Move with a local repo for the performance tier and the capacity tier being Wasabi. I believe the issue is likely due to the Wasabi data gap issue that occurred in the us-central-1 region meaning this has probably been occurring for a year, but the root cause isn't really relevant for this discussion. In any case, due to an error, the offload of restore points has been silently failing for months.

I only happened to notice because when I click on the general restore points and then view the properties for the job in question, it shows restore points without really obviously designating if the restore points appear in the performance tier, capacity tier or both. If I click the performance tier and view the job restore point properties, it shows restore points of course. But if I click the restore point properties in the capacity tier, no restore points are shown for the VM in question because the offload has been failing and no data has been copied.

I have just opened a case for this issue: 07806941

[jorgedlcruz]

Hello Derek,
Sorry to hear about this issue. I remember seeing an specific native Veeam Backup & Replication report for this task, it was introduced in v11.x (2022), you can see more information here.

We also have in Veeam ONE both, and Alarm which is called Scale-out backup repository data transfer session state, which will be the proactive way of getting notified, and also in Workload Protection History, you can comfortably run a report and see how these sessions have been going for audit purposes:


Maybe you can get explore those two options and let us know if that covers everything you need?

Thank you!

[dloseke]

Thank you Jorge, I'll look into these!