[FEATURE REQUEST] - Snow Queue Management

[CarlosEsteves]

Hello,

I´ve discussed with support in the case - Veeam Support - Case # 07881851 - Veeam One Snow Account Move the case and it seems this is the current design of VeeamOne automation with Snow tickets creation.

Our problem is:

Tickets opened from VeeamOne need to be moved to others queue inside Snow, as we have different regions to manage different problems. But it seems that if we move, VeeamOne will reassign the case to the standard queue and this is not good.

Can you have it fixed/improved in a new release.?

Thanks

[jorgedlcruz]

Hello Carlos,
Thank you for the FR. This feature makes sense, will evaluate and try to add it to upcoming releases.

We are also planning a much feature-rich ServiceNow integration, standalone from Veeam ONE, as soon as we have more details will share it here so you can take a look at that as well.

Thank you