[BETA] [HPE] Starting Backup, Veeam Bakcup doesn't process

[jisulove]

hi,

after install vme plugin and job created, i started backup job.

but preparing for backup task takes 1 hours over.

https://openbase-my.sharepoint.com/:i:/ ... A?e=Z4fWFZ

why this job doesn't start?

[cody.ault]

Thanks, we'll take a look

[EvgenyBaev]

Hello, jisulove

Does it confirm for several of your VMs or for a particular one?
Would it be possible to reproduce the issue with Debug log level enabled.

To enable Debug logging:
1) Open the appsettings.json file as administrator.
Location:
C:\Program Files\Veeam\Plugins\HPE Morpheus VM Essentials\Service
2) In the Logging section, set the log level to Debug.
3) Restart the VeeamHpeMorpheusVmeSvc service.
4) Reproduce the issue and collect the log file.
5) Afterwards, you may set the log level back to Info and restart the service again.

Also if you could share backup job logs even on Info level for the currently running job it would be helpful as well. You might need to stop the job for the logs to be generated.
Backup job logs are located here:
C:\ProgramData\Veeam\Backup\Plugins\HPEMORPHEUSVME\Backup

If you have Linux VBR and can provide another instructions about enabling Debug log level and collecting logs.