Backup of vbo controller server with vaw

[Bjoern_ch]

Hi veeam team,

I know there are many threads in this forum about this topic. I have read those. Most of those threads recommend using vbr (if available) or veeam agent to make a backup of the controller server. BP guide is similar: https://bp.veeam.com/vb365/guide/design ... h_vbr.html
As our VM is running on Openstack we cannot use vbr and opted for vaw instead.
Unfortunately, now the vaw team is refusing to support a problem I have with this agent backup (cannot change the destination from cloud repo to S3 repo).
Their argument is that we have vbr installed on top of our vbo/vbm. And backing up vbr with veeam agent is not supported they say:
https://helpcenter.veeam.com/docs/vbr/u ... tml?ver=13
But as we are a veeam backup for M365 service provider and need Cloud Connect we MUST do that. It is documented here: https://helpcenter.veeam.com/docs/vbo36 ... html?ver=8

If veeam really does not support this scenario there are huge implications: This would mean that veeam, as a backup vendor, is not capable of backing up their own vbo service provider environment. Or do I miss anything here?
Could you please clarify? Thanks.

Bjoern
Case # 08138263

[Mildur]

Hi Bjoern,

As discussed in our emails, I reached out to support management and asked them to continue with the case.
But I am still discussing our support statement regarding Veeam Agent protecting the VB365 machine when VCC is installed.

I’ll keep you updated.

Best,
Fabian

[Bjoern_ch]

Thanks a lot Fabian. I appreciate your effort on this.