13.1.0.544 - email notifications issue

[it.infra]

All my clients who upgraded from version 13.0.3.1220 to version 13.1.0.544 are encountering the same issue: "test email sending failed: check the specified server settings." Nothing has changed on our end, and only clients running version 13.1.0.544 are affected (version 13.0.3.1220 still works correctly).

[david.domask]

Hi it.infra,

Do you have a Support case opened already? If not please start with Veeam Support; not aware of any issues regarding notifications at first blush, so starting with a Support case is required, as noted when creating topics.

Please share the case number once created, thanks!

[it.infra]

I tried to create a support case but the response is: "You don't have an active evaluation license for this product." Which is right, I use this product in free mode.

[david.domask]

Free editions must have cases opened through the agent control panel itself.

Please note there is no SLA for Free Edition cases and support is on a best-effort basis. But still, you must start with a case, we cannot perform troubleshooting over the forums.

[AndreSoftTech]

Having the same issue, casenumber #08196508

[david.domask]

Hi Andre,

Thank you for sharing the case number, but please wait for a conclusion to the case before posting about technical issues as noted in the forum rules.

As I see it, the case was just opened, so please allow time for Support to review the behavior.

[TheExpert]

Hi all,

I have the same issue. I wanted to send this issue from the form in the Veeam Agent for Windows, but registering my mail address isn't poosible. When opening the link in the verification mail, I get this error message: 404 page not found.

In the logfile

Code: Select all

C:\ProgramData\Veeam\Endpoint\Svc.VeeamEndpointBackup.log

I see the following error:

5.7.3 Authentication unsuccessful (MailKit.Net.Smtp.SmtpCommandException)

.

[david.domask]

Hi TheExpert,

Please try creating an account on the normal my.veeam.com website, and then open a General Case for the 404 issue.

[TheExpert]

Hi all,

I already have an account on the normal website but I'm not able to verify the registration for opening a support case because the system is sometimes unsing the wrong verification mail address (of my old workplace) and I can't change this address because of the same issue.

[TheExpert]

Hi all,

the link in the verification mail after trying to register the mail address within the Veeam Agent for Windows looks like http://autolk.veeam.com/user-verification/<Code>.

[david.domask]

I will send you a private message TheExpert as this is getting off-topic. The proper way to handle account issues is through Support, iirc you can still open even General type cases without the account being verified, but will discuss in private message