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kunniyoor
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All backup proxies are offline or outdated

Post by kunniyoor » Feb 29, 2016 5:26 am

Me to facing the same issue. I have a fresh windows 2012 R2 box and got installed with Veeam v9.0. Protected environment is VMWare and getting the message "Unable to allocate processing resources. Error: All backup proxies are offline or outdated".

rhannevig
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Re: On-host proxy requires upgrade

Post by rhannevig » Feb 29, 2016 7:12 am

Have you checked firewall on Windows server and/or between the sites?

Vitaliy S.
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Re: On-host proxy requires upgrade

Post by Vitaliy S. » Feb 29, 2016 9:12 am

kunniyoor, please avoid posting log snippets as per our forum rules. Also please include a support case ID, when posting a technical issue. Thanks!

istoOi
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Re: All backup proxies are offline or outdated

Post by istoOi » Feb 29, 2016 12:50 pm

Hey. I have the same problem sinze 2 days.
Windows 2008 R2 Server with fresh vCenter Server 6 and veeam 9. All Backups fail with the same error message. It has worked perfectly before.

istoOi
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Re: All backup proxies are offline or outdated

Post by istoOi » Feb 29, 2016 2:29 pm

-update-

I have compleatly removed veeam from the Backup Server and made a fresh installation of veeam. Nothing else has changed, but now it works.

Vitaliy S.
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Re: All backup proxies are offline or outdated

Post by Vitaliy S. » Mar 01, 2016 11:45 am

There could be some orphaned records in the database, that's why complete re-install fixed that. If you experience the same issue next time, it is better to go to our support team and ask for assistance. Thanks!

istoOi
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Re: All backup proxies are offline or outdated

Post by istoOi » Mar 02, 2016 8:10 am

New backup job did run for over a day but compleated successfully. Now every other new backup job failes with a similar error "Failed to create processing task for VM <vm name> Error: No proxy available".
Now i did open a support case.

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Re: All backup proxies are offline or outdated

Post by peturarna » Mar 02, 2016 10:34 am

I had the same issue on one of my jobs last night, a reboot of the proxy server resolved the issue.

Vitaliy S.
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Re: All backup proxies are offline or outdated

Post by Vitaliy S. » Mar 02, 2016 11:27 am

istoOi, please post your case ID, so that we could update this topic with a solution.

istoOi
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Re: All backup proxies are offline or outdated

Post by istoOi » Mar 18, 2016 2:19 pm 1 person likes this post

Hello. I just want to let you know that my problem is solved bythe veeam support. The issue was that the server running veeam had the same Bios UUID as the ESXi Server (due to missing bios informations on the hp servers).
Sinze veeam use this uuid to distinguish hardware ressources, it got confused from time to time :?

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Re: All backup proxies are offline or outdated

Post by Pavel-Sova » Apr 14, 2016 7:32 am

Hello. What does need to be done, to decide a problem?

istoOi
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Re: All backup proxies are offline or outdated

Post by istoOi » Apr 25, 2016 8:04 am 1 person likes this post

Hello Pavel-Sova,

two HP servers in our enviroment had no UUID, therefore the same default UUID (00000-000000-....). This UUID is generated by the model number and serial number of the server. Both numbers where missing in the BIOS settings. Boot into the BIOS, go to Advanced Settings and insert values for model and serial number (should be somewhere on a sticker on the server / server blade). After rebooting the server should have a unique UUID.

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[MERGED] : Error: All backup proxies are offline or outdated

Post by fcocquyt16 » May 05, 2016 6:38 am

Got this error:

Unable to allocate processing resources. Error: All backup proxies are offline or outdated

after updating 1/2 of veeam federated vcenters - the non upgraded vcenter failed to backup with this error

Question for support - is this normal and expected?

Request docs include the relevant Veeam docs" All backup proxies are offline or outdated"

Thanks!

veremin
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Re: All backup proxies are offline or outdated

Post by veremin » May 05, 2016 9:10 am

Kindly, check the answers provided above and open your own ticket if nothing helps. Thanks.

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Re: All backup proxies are offline or outdated

Post by AndyChips » Jun 03, 2016 11:08 am

I had the same error and I fixed it by upgrading Veeam Backup vPowerNFS on the backup destination host. The clue was the red X overlaying the host name in the Veeam Backup and Replication console.

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Re: All backup proxies are offline or outdated

Post by foggy » Jun 03, 2016 11:51 am

It is always recommended to have all the Veeam B&R components updated to have the same version as the backup server itself.

WayneWiseman
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[MERGED] Proxy servers becoming unavailable

Post by WayneWiseman » Nov 09, 2016 1:11 am

Hi,

just wondering if anyone has experienced an issue where proxy servers become unavailable after a backup is initiated? The backup subsequently fails with error "Unable to allocate processing resources. Error: All backup proxies are offline or outdated"

I do have a support case open, ID is Case # 01969382

I'm using v9 with update 2 installed, all servers are fully patched.

My Veeam Management server is a Win2012 R2 virtual machine (using VMware) and the two proxy servers are physical (also Win 2012 R2).

Backups worked previously until I made a change to the proxy server configuration. Both proxy server have 2 NIC's, one attached to 172.x network the other attached to 192.x
Initially the proxy server settings within Veeam used the 192.x addresses. Due to a change in our network configuration I had to change that to 172.x (I disabled the existing proxies and created new ones).
I had used IP addresses for the 192.x proxies and used DNS names for the 172.x proxies, so don't believe there would be a conflict in the Veeam config database.
When looking under Backup Infrastructure > Backup Proxies the servers look fine and rescanning succeeds with no errors.
Everything looks fine until you run a backup. Watching the "Action" pane, the job gets to "Waiting for backup infrastructure resources availability", sits there for a while then fails with the error "Unable to allocate processing resources. Error: All backup proxies are offline or outdated"

Any ideas or suggestions are very welcome.

Thanks,
Wayne.

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Re: All backup proxies are offline or outdated

Post by Shestakov » Nov 09, 2016 9:57 am 1 person likes this post

Hi Wayne and welcome to the community!
Usually that error appears if there is no connection between datastore and backup proxy, if the proxy server is outdated, i.e. has components of older version than VBR server or if VBR server has the same UUID as ESXi,.
I guess your case is the first or second. So I would check the connection, perform DNS flush if needed and check if proxy upgrade is available.
Thanks!

WayneWiseman
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Re: All backup proxies are offline or outdated

Post by WayneWiseman » Nov 10, 2016 12:24 am

Thanks Nikita,

I think I may have resolved the issue. After removing the 192 references from the proxies with no luck, I could still see 192 entries in the logs. I had another look over the environment and saw that the tape servers were using 192 addresses. I was able to delete one of the tape servers (the other is saying it is used by a job that I have already deleted so I need to work on that) and the backups worked last night. They didn't all complete as the window stopped at 8am (and I suspect they only had one proxy available) but it's definitely progress.

If anyone knows how I can delete this tape server that thinks it's required for a job that no longer exists, that would be useful.

Thanks,
Wayne.

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Re: All backup proxies are offline or outdated

Post by Shestakov » Nov 10, 2016 3:16 pm

Thanks for the update, Wayne!
Does the console show you names of the targeted jobs?
If you are sure there are no such jobs and/or information is obsolete, try to restart VBR service.

WayneWiseman
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Re: All backup proxies are offline or outdated

Post by WayneWiseman » Nov 15, 2016 1:35 am

Hi Nikita,

it turns out there were orphaned entries in the Veeam database. Support provided me with some SQL scripts to run to clean it up and now we're all good. I was able to remove the last tape server with the 192 address and now both proxies are available for backups and all running fine.

Cheers,
Wayne.

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Re: All backup proxies are offline or outdated

Post by Shestakov » Nov 15, 2016 10:04 am

Thanks for updating the topic, Wayne!
Glad the issue is resolved now.

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Re: All backup proxies are offline or outdated

Post by aich365 » May 19, 2017 2:41 pm

We had this problem and it was caused by the PDC and BDC being out of sync.
Both restarted and now works.

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