'Application items' restore missing from context menu

[ChrisGundry]

Hi

I have a VM, let's call it SQL1. It is backed up in several ways, all 'application aware'. If I right click on the VM in the following areas, I get the result next to it:
Disk - 'Application items' missing, only see 'Guest items'. Other 'disk' backups for other SQL servers are showing the 'application items' menu correctly.
Disk (copy) - 'Application items' is there and works fine! - This is a GFS point created from the 'disk' backup mentioned above, so don't understand why the 'disk' one is not working...
Snapshots - 'Application items' is there and works fine!

It is the same for my colleagues as well, so not just an issue with my console. Any ideas!?

Thanks

Chris

[veremin]

Assuming application aware processing has applied for the said VM correctly, application-item restore should be shown as available option in the backups view. The described case does not look expected, so, reach our support team for the further investigation. Thanks!

[ChrisGundry]

OK. I think it is a UI bug because I think I have seen this happen before, then resolve itself, with no changes to the backed up VMs or Veeam config.

I already have several Veeam cases open for other issues so can't handle any more at the moment. Will re-visit when I have managed to get some of the others closed!

[raphael@schitz.net]

Hi, got the same issue recently:

It works using the button in the ribbon but nothing in the context menu...

[veremin]

It looks like a UI glitch. You can open a case with our support team to get to the root cause of the issue. Alternatively, you can leave it as is and use the application items restore button on the ribbon if this problem doesn't bother you too much. Thanks!

[raphael@schitz.net]

Thanks Veremin.
I was using the icon in the ribbon when it suddenly came back:



The bug was probably pissed i didnt care