Backup failed "Item is locked by running session"

[and_ita]

Hi,
I've a daily direct backup Job on Wasabi.
It works without problems from January but I've been having problems for 3 days with the same error and the Job keeps failing.
The eror message is something like "Failed to pre-process the job Error: Item [] is locked by running session Backup to WASABI [Backup]
x.vib" and then
"Failed to delete 'x.vib' per retention policy"
Also for me the Workaround with clearing DB tables didnt help as they already empty.
[Backup.TrackedActions.Leases]
[Backup.TrackedActions.LockItems]
[Backup.TrackedActions.Locks]
I opened a support ticket, but I couldn't find an option for my version of Veeam; only the Community Edition was available. Therefore, I'm concerned that I might not receive a response, even though I have the B&R Enterprise Edition 12.1.1.56 with a valid license.
support case number is 07228627

Could someone suggest me a solution?
Thanks

[Gostev]

Hi, unfortunately we're unable to assist with your issue over forum posts as this is not a support forum. So yes, you need to open a support case properly to get guarantee you get a timely assistance on this issue.

If you're not seeing the paid product option in the product drop down list, then either the Support contract on your license has expired and needs to be renewed first, or you're using incorrect Veeam account (not the one connected with your license). Please check the Support Expiration date in the license file. If this looks correct, use the email address in the license file to logon to the Veeam website. From there you will be able to add your own email address to Case Administrators and use your own Veeam account to manage support cases in future.

Thanks