Backup over network fails

[brandonids]

I know you're supposed to have a support case ID but, we are currently in a trial with Veeam to see if we are going to use it.
There are several hosts on 6.5u1 with local storage, and I can get them to backup when using a proxy set for VA[hotadd] mode.
However, if I have the failover to network box checked, or if I try and use a proxy that is just set to network, the backups fail.

Code: Select all

Error: Object reference not set to an instance of an object.
[25.07.2018 11:04:01] <26> Error    Object reference not set to an instance of an object. (System.NullReferenceException)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.AgentProvider.CVddkLinkSpec.CTransports.ResolveNbdCompressionType(String type, Version vddkVersion)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CViDiskBackupObject.CreateVddkLinkSpec(CSoapConnection soapConnection, CViVmTask task, Int32 authdPort, CViProxyResourceDesc proxyResourceDesc, CAutoSnapshot snapshot, CEntity datacenter, String vmdkDatastoreName, String vmdkDatastorePath)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CViVmSource.GetVddkLink(CViDiskBackupObject viDiskBackupObject, CViProxyResourceDesc proxyDesc)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CViVmSource.GetSourceDiskLink(CViDiskBackupObject viDiskBackupObject, CViProxyResourceDesc proxyDesc)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CViVmSource.CreateDiskTaskSource(CDiskTask diskTask)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CBackupDiskTransferAlg.ProcessDisk(CDiskTask diskTask, IStopSessionSync stopSessionSync)
[25.07.2018 11:04:01] <26> Error       at Veeam.Backup.Core.CParallelDiskProcessorImpl.ProcessDisk(CDiskTask diskTask, IDiskTransferAlg disksAlg)
[25.07.2018 11:04:01] <26> Info     Notifying other disks about error

this is what I see when failover to network or pure network proxy is used.
I get the following when using a pure hotadd:

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[25.07.2018 11:05:22] <20> Info     [NbdCompression] The specified transport does not support compression.

I thought the network was supposed to be the easy one I've noticed that the jobs also use VDDK 6.0 with a warning about reverting to default.
Since NBD Compression wasn't added until VDDK 6.5 I'm wondering if there is a disconnect there somewhere.

[nitramd]

Even though you're in a trial period with Veeam, I would suggest contacting Veeam support anyway. You have nothing to lose and a lot to gain.

The worst they'll say is "no" but Veeam is pretty good at assisting users, especially (I assume) potential customers.

Whatever the outcome, post your results!

Good luck.

[veremin]

Barely can we help you here without seeing debug logs and your environment. So, kindly, reach our support team for further assistance.

Nitramd is correct - even owners of trial license are eligible for support.

Thanks.

[Regnor]

Veeam does offer evaluation support at best effort level. Just open a case via your Veeam account and I'm sure you'll receive assistance.

Edit: Too slow

[brandonids]

Thanks. It looks like that was the issue. I noticed there was 9.5u3a out and updated to that and it is using vddk 6.7 now instead of 6.0 and things are working as I would expect.