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keith Drayton
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Copy Jobs Failed to find Crypto Key

Post by keith Drayton » Oct 02, 2018 10:15 am

Hi

Brief setup,
Backups run to NAS device, Copy jobs run to USB connected to NAS,

We recently switched from 1 USB to multiple so set up a new repository with rotation enabled and switch the USB disks each day,
All seemed fine once i had the hang of what i was doing,

Each USB holds 2 copies, Each time i connect a USB i manually delete the oldest backup from it (i am doing this on the NAS direct not through Veeam, Is this a mistake?)
As i am rotating the copy job creates a new chain each run as the previous backup is not available to it so i assume i am OK doing the deletions like this?

A copy job started to report 'Failed to find Crypto Key', after a couple times i deleted the job and recreated, all worked well again,

Now a couple days ago all copy jobs have started to report 'Failed to find Crypto Key'

I have not changed anything within Veeam or the user accounts it uses,

The only search result i found similar is about 18 months old and suggested the problem would be fixed with an update older than i am running,

Anyone have any suggestion of what i look at before raising a support request?

Thank You
Keith

foggy
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Re: Copy Jobs Failed to find Crypto Key

Post by foggy » Oct 02, 2018 11:37 am

Hi Keith, it is better to contact technical support directly. Thanks!

keith Drayton
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Re: Copy Jobs Failed to find Crypto Key

Post by keith Drayton » Oct 04, 2018 7:22 am 2 people like this post

Hi

I went ahead and changed the password used for the encryption as it was a little over due a change and this seems to have cleared the issue,

Thanks

ian0x0r
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Re: Copy Jobs Failed to find Crypto Key

Post by ian0x0r » Feb 13, 2019 2:05 pm

Changing the crypto key worked for me too. Thanks for sharing Keith :)

Ian
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[MERGED] Failed to find crypto key

Post by BackupMonkey » May 29, 2019 7:15 am

Hi all.

One of our many backup jobs has now started to fail with the error: Error: Failed to find crypto key '<Key here>'

The only thing I can find is to overwrite up update the password (which I did do) however since we have more than one job using the same details I think this is more job specific.

Anyone had the same?

HannesK
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Re: Copy Jobs Failed to find Crypto Key

Post by HannesK » May 29, 2019 8:05 am

Hello,
I merged your question with an older similar thread and recommend to ask support and post the case number here for reference.

Best regards,
Hannes

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Re: Copy Jobs Failed to find Crypto Key

Post by BackupMonkey » May 29, 2019 12:24 pm 2 people like this post

Case ID - 03589120 - Resolved.

Requested steps: (Expanded from the original support request)
From the VB&R Console

1 - Home Tab \ Disk - Right click on affected job and select remove from configuration (not delete from disk).
2 - Backup Infrastructure tab \ Backup Repositories - Rescan the Repository that held that data.
3 - Home Tab \ Disk (Imported) Right click on the imported data and enter the encryption password.
4 - Home Tab \ Backup - Edit the backup job, go to the Storage settings and map the backup chain.
5 - Home Tab \ Backup - Restart the backup job.

lp@albersdruck.de
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Re: Copy Jobs Failed to find Crypto Key

Post by lp@albersdruck.de » Jun 07, 2019 7:56 pm 1 person likes this post

Thanks, the solution from BackupMonkey worked for me as well.
I did have the problem with normal backup jobs after moving the stored files to another repository.

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Re: Copy Jobs Failed to find Crypto Key

Post by rgmueller » Aug 25, 2019 7:07 pm

Those steps for me to resolve the crypto key issue.

JayFra@19080
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[MERGED] Backup Copy Job - Failed to get crypto key

Post by JayFra@19080 » Sep 16, 2019 6:18 pm

Hello.
I have a B&R Backup Copy Job that has become problematic. The job has several VMs that are offsite'd to a cloud storage.
I am able to do a recovery of a VM without issue but I have a few decommissioned servers that I would like to remove as they have been archived.
When I stop the job and try to delete the VM I get an error "Failed to get crypto key". This doesn't happen in any other job.

I have searched and I am unable to find an answer or way to repair.
Any suggestions?

HannesK
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Re: Copy Jobs Failed to find Crypto Key

Post by HannesK » Sep 17, 2019 5:17 am

Hello,
I merged your question with an older similar thread and recommend to ask support and post the case number here for reference.

Best regards,
Hannes

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