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keith Drayton
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Copy Jobs Failed to find Crypto Key

Post by keith Drayton » Oct 02, 2018 10:15 am

Hi

Brief setup,
Backups run to NAS device, Copy jobs run to USB connected to NAS,

We recently switched from 1 USB to multiple so set up a new repository with rotation enabled and switch the USB disks each day,
All seemed fine once i had the hang of what i was doing,

Each USB holds 2 copies, Each time i connect a USB i manually delete the oldest backup from it (i am doing this on the NAS direct not through Veeam, Is this a mistake?)
As i am rotating the copy job creates a new chain each run as the previous backup is not available to it so i assume i am OK doing the deletions like this?

A copy job started to report 'Failed to find Crypto Key', after a couple times i deleted the job and recreated, all worked well again,

Now a couple days ago all copy jobs have started to report 'Failed to find Crypto Key'

I have not changed anything within Veeam or the user accounts it uses,

The only search result i found similar is about 18 months old and suggested the problem would be fixed with an update older than i am running,

Anyone have any suggestion of what i look at before raising a support request?

Thank You
Keith

foggy
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Re: Copy Jobs Failed to find Crypto Key

Post by foggy » Oct 02, 2018 11:37 am

Hi Keith, it is better to contact technical support directly. Thanks!

keith Drayton
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Re: Copy Jobs Failed to find Crypto Key

Post by keith Drayton » Oct 04, 2018 7:22 am 2 people like this post

Hi

I went ahead and changed the password used for the encryption as it was a little over due a change and this seems to have cleared the issue,

Thanks

ian0x0r
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Re: Copy Jobs Failed to find Crypto Key

Post by ian0x0r » Feb 13, 2019 2:05 pm

Changing the crypto key worked for me too. Thanks for sharing Keith :)

Ian
https://www.snurf.co.uk

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