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b.vanhaastrecht
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Full Name: Bastiaan van Haastrecht
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Does VBR u4a contain kb2875?

Post by b.vanhaastrecht » Apr 03, 2019 6:54 am

Hello,

On a u4a VBR we are having backup issues on old 5.1 ESX hosts:

Code: Select all

VDDK error: 16064 (The host is not licensed for this feature). Value: 0x0000000000003ec0
This seems to be a known issue on u4: https://www.veeam.com/kb2875

And apparently still exists in u4a. Can we safely apply the 'veeam_backup_9.5.4.2615.update4_kb2875.exe' as this has an older build number than u4a 9.5.4.2753 .

Kind regards,
Bastiaan
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Veeam ProPartner and Cloud Connect Provider

wishr
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Re: Does VBR u4a contain kb2875?

Post by wishr » Apr 03, 2019 10:21 am

Hi Bastiaan,

We are in the process of building a new fix for U4a specifically. The existing fix is not applicable to U4a and cannot be installed on top of it. Please raise a support request on that - the team will inform you once the fix is available.

Thanks

b.vanhaastrecht
Service Provider
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Re: Does VBR u4a contain kb2875?

Post by b.vanhaastrecht » Apr 03, 2019 10:44 am

Ok, I have created a ticket #03495172

As currently the customer cant make backups we hope the patch will be available today.
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wishr
Veeam Software
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Full Name: Fedor Maslov
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Re: Does VBR u4a contain kb2875?

Post by wishr » Apr 03, 2019 11:16 am

Hi Bastiaan,

The new fix will be made available by request through the support team once it will pass the internal tests - it's not so trivial as it may sound. The R&D team is working hard to make it available asap (currently, at the time of this post, the team is in the process of building it). I cannot share any concrete ETA yet, but it should become available very soon.

Thanks

Gostev
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Re: Does VBR u4a contain kb2875?

Post by Gostev » Apr 03, 2019 11:00 pm 1 person likes this post

b.vanhaastrecht wrote:
Apr 03, 2019 6:54 am
And apparently still exists in u4a.
Just wanted to note that as per my explanation in the top issues tracker, integrating this hotfix into U4a was not possible, because the "fix" is about rolling back VMware VDDK to an earlier version that contains known security vulnerabilities.

wishr
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Re: Does VBR u4a contain kb2875?

Post by wishr » Apr 05, 2019 9:36 am

Hi gentlemen,

To anyone interested, the hotfix for U4a is ready and can be obtained through the support team, the existing KB will be updated later once we have your feedback.

Regards,
Fedor

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