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mcdaniels
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Error 13 out of nowhere

Post by mcdaniels » Feb 15, 2019 4:20 pm

Hi,
I suddenly got a backup-problem on one VM: Log is telling me:

Code: Select all

 ERR |Asynchronous data reader has failed.
[15.02.2019 15:23:48] < 19376>      ERR |VDDK error: 13 (You do not have access rights to this file). Value: 0x000000000000000d
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Failed to read from a virtual disk. Start sector: 1894400, length: 2048
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Failed to execute VDDK command 'Read'
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Disk read operation has failed. Disk path: [[datastore1] SRV-DC2/SRV-DC2.vmdk]. Read offset: [969,932,800]. Requested data size: [1048576]. Disk size: [214,748,364,800]
[15.02.2019 15:23:48] < 19376>      >>  |--tr:CFsAwareDisk::Read failed. Offset: 969932800, length: 1048576
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Failed to pre-read data ( first start block '925', blocks num '1'. Block size: '1048576').
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Next asynchronous read request cannot be processed.
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Asynchronous data reader has failed.
[15.02.2019 15:23:48] < 19376>      >>  |Unable to retrieve next block transmission command. Number of already processed blocks: [146].
[15.02.2019 15:23:48] < 19376>      >>  |--tr:Next asynchronous read request cannot be processed.
I have changed absolutly nothing concerning the ESXI or my backupinfrastructure.

Any hints are welcome.

Thanks

v.eremin
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Full Name: Vladimir Eremin
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Re: Error 13 out of nowhere

Post by v.eremin » Feb 15, 2019 5:17 pm

Kindly, open a support ticket and let our support team investigate this issue directly. Thanks!

mcdaniels
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Re: Error 13 out of nowhere

Post by mcdaniels » Feb 15, 2019 5:33 pm

Hi, thanks for the reply.

Support ticket opened.

mcdaniels
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Re: Error 13 out of nowhere

Post by mcdaniels » Feb 16, 2019 10:48 am 1 person likes this post

Hi,
just for your information. The problem was a defective VMDK. In later tests it shows, that I even cannot copy the vmdk from the datastore, when VM was powered off. In addition to this, there was also a defective harddrive in the existing Raid10-array, which shouldn't be a problem at all.

Gostev
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Re: Error 13 out of nowhere

Post by Gostev » Feb 18, 2019 12:26 am

Hi, thanks a lot for coming back to share the solution!

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