Discussions specific to the VMware vSphere hypervisor
psykie
Novice
Posts: 3
Liked: never
Joined: Oct 12, 2009 9:18 am
Contact:

Error: Failed to parse "-quiescedsnap"

Post by psykie » Sep 10, 2012 6:59 am

Hi,

Just after updating our ESXi 4.1 hosts we are getting an error backing up VMs which are not using application-aware image processing. The error we are getting is this

Code: Select all

Error: Failed to parse "-quiescedsnap"
We have opened a ticket (ID#5214680) in which we were notified that a fix is on its way. The problem is a new line in the VMX config is not being parsed properly....

Code: Select all

guest.commands.sharedSecretLogin.hostd-quiescedsnap = " "
In the meantime we cannot backup around 200 of our VMs! I was wondering if there is a indicative release date/time for this fix. In the meantime I have started installing VMware data recovery to fill in the gap.

Any info is appreciated

thanks

E.Kok
Enthusiast
Posts: 28
Liked: 1 time
Joined: Sep 20, 2010 9:32 am
Full Name: Ed Kok

Re: Error: Failed to parse "-quiescedsnap"

Post by E.Kok » Sep 10, 2012 8:50 am

Sorry, can't help you but Just to let Veeam know I have the same problem.

After updating our ESX 4.1 hosts and updating VMware-tools on the guests several replication-jobs stopped working with:

Code: Select all

10-9-2012 10:06:52 :: Error: Failed to parse "-quiescedsnap"
I tried completely removing one of these replica's and also deleted and recrerated the Veeam-job, all to na avail.

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Sep 10, 2012 9:38 am

Stuart, no strict release date but, according to our QC, the fix should be available in a couple of days.

psykie
Novice
Posts: 3
Liked: never
Joined: Oct 12, 2009 9:18 am
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by psykie » Sep 10, 2012 9:54 am

Thanks for the update foggy.
I can understand not rushing out the fix. What I cannot understand is not warning clients (at least through the forum) not to patch their hosts yet until the issue is solved.
The latest esxi 4.1 patches were released over 11 days ago and still no warning.

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Sep 10, 2012 3:04 pm 2 people like this post

The fix for current version (6.1) is already available through technical support.

P.S. Perfect example of why you should always thoroughly test every update before you deploy it in production.

Gostev
SVP, Product Management
Posts: 24915
Liked: 3613 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Gostev » Sep 10, 2012 3:48 pm

Folks, I have just found out about this new issue - otherwise, I would have definitely included it into the weekly forum digest. I will update Known Issues sticky accordingly later today.

FYI, the update that brakes stuff is ESX(i) 4.1 build 800380. By the way, this is the first time in my memory when VMware update or patch brakes our product's functionality - usually, VMware does great job maintaining compatibility to ensure 3rd party vendors are not affected, and never add new features in those updates. What is causing the issue here is that they did add some new feature, and that cause new VMX entry to appear that is unknown to our product.

salex
Lurker
Posts: 2
Liked: never
Joined: Sep 12, 2012 8:01 am
Full Name: Alex
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by salex » Sep 12, 2012 8:03 am

Tell me where to get a patch to fix this problem? or tell me when will the update veeam.

Vitaliy S.
Product Manager
Posts: 23062
Liked: 1582 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Vitaliy S. » Sep 12, 2012 9:43 am

Hello Alex, please take a look at this topic for more details:
[KNOWN ISSUES] 6.1 : Known Issues, Patches and Hotfixes

salex
Lurker
Posts: 2
Liked: never
Joined: Sep 12, 2012 8:01 am
Full Name: Alex
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by salex » Sep 12, 2012 9:56 am

Thank you very much!

JoshF
Enthusiast
Posts: 27
Liked: 1 time
Joined: Sep 06, 2011 5:57 am
Full Name: Josh
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by JoshF » Sep 16, 2012 10:46 pm

Hi team,

Does this only affect v6.1, or does this also affect previous versions? Have applied 4.1 U3 into a Test environment and backing up machines in this environment with Veeam 6.0.0.181 and these seem to be working as expected - does this affect certain modes, or if this is an issue, it just simply doesnt work regardless of what config is set?

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Sep 17, 2012 1:07 pm

Yes, this issue affects all versions of Veeam B&R and is reproduced on the VMs that have the above mentioned entry in their configuration file. Since there are no hotfixes available for previous B&R versions, it is recommended to upgrade to v6.1 and apply the patch to avoid possible problems. Thanks.

JoshF
Enthusiast
Posts: 27
Liked: 1 time
Joined: Sep 06, 2011 5:57 am
Full Name: Josh
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by JoshF » Sep 18, 2012 5:04 am

Thanks for the confirmation Foggy. Much appreciated :)

Loris
Lurker
Posts: 2
Liked: 2 times
Joined: Nov 05, 2010 1:41 am
Full Name: Loris
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Loris » Sep 18, 2012 5:17 am 1 person likes this post

Code: Select all

guest.commands.sharedSecretLogin.hostd-quiescedsnap = " "
I commented the line above out of the vmx file and tried the backup again and it worked.

Will this cause issues later on down the track?

Gostev
SVP, Product Management
Posts: 24915
Liked: 3613 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Gostev » Sep 18, 2012 10:18 am

Only with VMware, if at all.

farge
Influencer
Posts: 12
Liked: 1 time
Joined: Apr 15, 2011 1:26 pm

Re: Error: Failed to parse "-quiescedsnap"

Post by farge » Sep 19, 2012 8:01 am

Hi,

Do you know if vCenter 4.1 U3 is also involved in the problem or just the ESX(i) version?

Thanks,
E.

Gostev
SVP, Product Management
Posts: 24915
Liked: 3613 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Gostev » Sep 19, 2012 12:54 pm

I believe, this is specific to ESX(i).

E.Kok
Enthusiast
Posts: 28
Liked: 1 time
Joined: Sep 20, 2010 9:32 am
Full Name: Ed Kok

Re: Error: Failed to parse "-quiescedsnap"

Post by E.Kok » Sep 20, 2012 12:42 pm

Any news yet?
I'm now a week without replication and waiting for a fix.
Come on Veeam! This is really taking too long.

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Sep 20, 2012 12:46 pm


E.Kok
Enthusiast
Posts: 28
Liked: 1 time
Joined: Sep 20, 2010 9:32 am
Full Name: Ed Kok

Re: Error: Failed to parse "-quiescedsnap"

Post by E.Kok » Sep 20, 2012 12:52 pm

Unbelievable that clients won't get notified about these fixes and that it can only be obtained by making a support-call.
Must be me, but I'm a little frustrated now. Sorry, about that.

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Sep 20, 2012 12:58 pm

I believe that if you had a case open with support, you would be notified immediately. Actually, you can download this patch here.

E.Kok
Enthusiast
Posts: 28
Liked: 1 time
Joined: Sep 20, 2010 9:32 am
Full Name: Ed Kok

Re: Error: Failed to parse "-quiescedsnap"

Post by E.Kok » Sep 20, 2012 1:03 pm

Thank you.

Gostev
SVP, Product Management
Posts: 24915
Liked: 3613 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Gostev » Sep 20, 2012 1:52 pm

E.Kok wrote:Unbelievable that clients won't get notified about these fixes and that it can only be obtained by making a support-call.
Must be me, but I'm a little frustrated now. Sorry, about that.
Actually, information about this fix was included in the weekly forum digest. Every forum member is subscribed to the digest by default. So we do notify - and it is only your choice not to read the digests, or opt out of receiving them.

Here is the blog post about that specific digest issue. The guy actually says exactly the opposite from what you are saying:
I have to say, Veeam’s communications and openness continues to impress me. A lot of vendors would keep this information close, or tell folks that it must be something they’re doing that’s wrong, and pass the buck. While some could read the above as Veeam having issues, I see it as them being a part of the community and sharing issues as soon as they’re aware of them. This is part of the reason I really like dealing with them as a vendor!

uharmsen
Lurker
Posts: 1
Liked: never
Joined: Feb 14, 2011 2:52 pm
Full Name: Uwe Harmsen
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by uharmsen » Oct 19, 2012 8:51 am

Hallo,
is a Fix also available for B&R Version 4.1.2?

foggy
Veeam Software
Posts: 18356
Liked: 1575 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by foggy » Oct 19, 2012 8:54 am

No. Hotfix support for this version has ended almost 2 years ago.

paulj
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2012 3:45 pm
Full Name: Paul Jacques
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by paulj » Oct 31, 2012 3:51 pm

Hotfix for v6.0?

paulj
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2012 3:45 pm
Full Name: Paul Jacques
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by paulj » Oct 31, 2012 3:57 pm

Loris wrote:

Code: Select all

guest.commands.sharedSecretLogin.hostd-quiescedsnap = " "
I commented the line above out of the vmx file and tried the backup again and it worked.

Will this cause issues later on down the track?
By that do you mean you just put a # in front of the line?

paulj
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2012 3:45 pm
Full Name: Paul Jacques
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by paulj » Oct 31, 2012 4:10 pm

Loris wrote:

Code: Select all

guest.commands.sharedSecretLogin.hostd-quiescedsnap = " "
I commented the line above out of the vmx file and tried the backup again and it worked.

Will this cause issues later on down the track?
I found I also needed to turn off "quiesce" option and turn on "VSS" option for my sql install.

Vitaliy S.
Product Manager
Posts: 23062
Liked: 1582 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Vitaliy S. » Oct 31, 2012 4:26 pm

paulj wrote:Hotfix for v6.0?
You need to be running 6.1 to apply the hotfix or upgrade straight to 6.5 to resolve it.

paulj
Novice
Posts: 4
Liked: never
Joined: Oct 31, 2012 3:45 pm
Full Name: Paul Jacques
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by paulj » Nov 29, 2012 10:10 am

Every time I have upgraded veeam (twice now) it has required me to re-create every backup job, thereby introducing 2x weeks of pain as I have start backing up every server from scratch again, so "upgrading" isn't so simple for me.

Vitaliy S.
Product Manager
Posts: 23062
Liked: 1582 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error: Failed to parse "-quiescedsnap"

Post by Vitaliy S. » Nov 29, 2012 10:39 am

Hi Paul, job recreation is not required during the upgrade, did you get in touch with our support on this?

Post Reply

Who is online

Users browsing this forum: No registered users and 25 guests