export a vm?

[phancock]

I am troubleshooting something with Symantec and need to send them one of our vm's to test, this was there request:

Thanks for replying back. Since you the problem persists only on VMs you can just export the VM using Veeam backup software available at http://www.veeam.com/virtual-machine-ba ... -free.html and then zip the VM image and upload it to Symantec FTP.
OVF format is not necessary at this point.

I currently own the full Veeam Backup and Replication software, is it possible to do this and if so what are the steps?

Thanks

[foggy]

I guess this guy is talking about VeeamZIP, which is available if you select the Virtual Machines node in the left pane of Veeam B&R console and right-click the required VM. Though, this recommendation coming from Symantec support looks pretty funny indeed.

[phancock]

thanks that did the trick

[haslund]

Did Symantec just request customer to use competing product to help troubleshoot their own product?
Amazing!