PureStorage Snap SafeMode enabled warning

[fraack]

Hi together,

we have a customer which is running PureStorage Flasharray C as a primary storage for their VMware farm. SafeMode is enabled on the PureStorage with 7 days retention. We are running snap only jobs and BfSS. Every time Veeam triggers the PureStorage to delete the created storage snapshot (based on retention or because BfSS) we get a warning in the Veeam job journal.

In the logs we can see the following errors.
[28.01.2021 22:01:05] <01> Info [PureStorage] Calling DeleteVolumeSnapshot with parameters: volumeId=65BFBEEE7CFC404400075F54 snapshotId=65BFBEEE7CFC40440008DB78
[28.01.2021 22:01:05] <01> Error [PureStorage] Exception while trying to delete volumeSnapshot 65BFBEEE7CFC40440008DB78. Exception: The remote server returned an error: (400) Bad Request.

This is all fine because it exactly works like we desire and Veeam is acutally not aware that SafeMode is enabled.

So we came to the following question. Is there any chance to disable the warning, maybe with a registry key?

Sure we could ignore this but the pain is that warnings and errors will automatically create a ticket into customers ServiceNow portal.

Thanks in advance for your help
Florian

[Andreas Neufert]

Hi Florian,
no currently I am not aware of such a setting. But maybe open a support case to allow our support to look at it.

Overall I guess you should make the Veeam Retention higher/longer than your PureStorage protection, so that we only try to remove snapshot that are not protected on the storage side.