Replica VM reload operation fails and replication job fails

[Asahi]

Hi,

I would like someone to give me some advice.

Suddenly, my Veeam replication job has become an error.
I am using vSphere 6.7.

The logs show that the replica VM reload failed.

===
[17.02.2023 04:01:24] <17> Info [LeaseKeeper] Created, ttl 300sec
[17.02.2023 04:01:24] <17> Info [SnapReplicaVm] Reloading vm '[name 'VM Name', ref '5']'
[17.02.2023 04:01:24] <17> Info [VimApi] Reload, type "VirtualMachine", ref "5"
[17.02.2023 04:04:44] <17> Error Failed to reload replica vm '[name 'VM Name', ref '5']' (System.Exception)
[17.02.2023 04:04:44] <17> Error 場所 Veeam.Backup.Core.CViSnapReplicaVm.ReloadVm()
[17.02.2023 04:04:44] <17> Error 場所 Veeam.Backup.Core.CViSnapReplicaVm.PrepareForReplica(CViSnapReplicaVm replicaVm, IXmlLogger logger)
[17.02.2023 04:04:44] <17> Error Reload failed, vmRef '5' (System.Exception)
[17.02.2023 04:04:44] <17> Error 場所 Veeam.Backup.ViSoap.CSoapConnection.Reload(String vmRef)
[17.02.2023 04:04:44] <17> Error 場所 Veeam.Backup.Core.CViSnapReplicaVm.ReloadVm()
[17.02.2023 04:04:44] <17> Error The operation timed out. (System.Net.WebException)
===

I tried to reload the vmx file of the replica VM on the vSphere side and it succeeded without any problems.
https://kb.vmware.com/s/article/1026043?lang=en_us

We also restarted the ESXi Management Agent service where the replica VMs reside, but this did not resolve the error in replication.
https://kb.vmware.com/s/article/1003490

I assume the replica VM reload operation is a task performed on the vSphere side, but how do I troubleshoot it?

Kind Regards,
Asahi,
Climb Inc.

[HannesK]

Hello,
That sounds like a technical issue. Please provide a support case ID for this issue, as requested when you click New Topic.
Without case number, the topic will eventually be
deleted by moderators.

Thank you,
Hannes
PS: support can only help if you upload logs https://www.veeam.com/kb1832

[Asahi]

Hi Hannes,

Thank you for reply.

Case #05881833

I understand that Veeam needs to be upgraded, but I don't think this is a fundamental solution, as it should be a problem with the reloading process of replica VMs on the vSphere side to begin with.

Kind Regards,
Asahi,
Climb Inc.

[HannesK]

Hello,
is it really a 9.5 installation? If yes, then I can only repeat what support says... please upgrade. We don't support such old versions and won't invest time in it.

Best regards,
Hannes