Discussions specific to the VMware vSphere hypervisor
Post Reply
pizang
Enthusiast
Posts: 61
Liked: never
Joined: Aug 02, 2009 7:33 pm
Contact:

Snapshot on VVOL timeout

Post by pizang » Nov 17, 2015 9:21 pm

We have a problem after migrating to vSphere 6.0 and VVols. Our production storage is 2xEquallogic 4100 with 8.0.6 firmware. We have a pretty big file server with almost 8TB of data. It didn't cause any problem when using regular VMFS snapshots. Now I am not able to backup it using Veeam and I try to find out a problem.

When I make a snapshot on vSphere level it takes about 2 minutes and it is ready. When I run a backup job veeam initiates backup procedure and tries to make a snapshot of that VM. After 30 min snapshot times out (it stays on 100% status in vSphere console for most of that time) and backup job fail. After that snapshot is in place and I have to remove it manually.

I thought it is related to VSS (vvols creates another snapshot for that AFAIK) but when I disabled it in backup nothing got better.

I will open a case after some more troubleshooting but maybe someone has an idea why it behaves.

foggy
Veeam Software
Posts: 16822
Liked: 1359 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Snapshot on VVOL timeout

Post by foggy » Nov 18, 2015 11:14 am

Yep, contacting support is highly recommended in this case.

markshannon1974
Lurker
Posts: 2
Liked: never
Joined: Jan 31, 2017 8:31 am
Full Name: Mark Shannon
Contact:

Re: Snapshot on VVOL timeout

Post by markshannon1974 » Jan 31, 2017 8:32 am

Hi - did you get an answer to this as i have the exact same issue?

thanks
mark

v.Eremin
Veeam Software
Posts: 15140
Liked: 1141 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Snapshot on VVOL timeout

Post by v.Eremin » Jan 31, 2017 1:04 pm

Might be worth creating your own ticket, since I doubt that OP checks these forums frequently. Thanks.

dellock6
Veeam Software
Posts: 5487
Liked: 1510 times
Joined: Jul 26, 2009 3:39 pm
Full Name: Luca Dell'Oca
Location: Varese, Italy
Contact:

Re: Snapshot on VVOL timeout

Post by dellock6 » Feb 01, 2017 9:07 am

If you open the ticket, please share here its number so we can trace it and help future readers, thanks!
Luca Dell'Oca
EMEA Cloud Architect @ Veeam Software

@dellock6
http://www.virtualtothecore.com/en/
vExpert 2011-2012-2013-2014-2015-2016-2017-2018
Veeam VMCE #1

PaulITGuy
Influencer
Posts: 15
Liked: 5 times
Joined: May 08, 2015 12:16 am
Full Name: Paul S
Contact:

Re: Snapshot on VVOL timeout

Post by PaulITGuy » Oct 11, 2017 7:31 pm 1 person likes this post

this also happened to me in March/April of 2017 and I opened tickets with all vendors (Veeam, VMware, and Nimble). Eventually VMware said it was a bug and would be fixed in 6.0 P5. I converted the VM to VMFS and assumed it would be fixed.

Now, October 2017, I recently expanded a vVol VM from 6TB to 8TB and now I have the same problem snapshots timeout and have to be manually removed. Backups fail. and the VM goes offline for about 30 minutes every time a veeam backup job runs. I am already on ESXi 6.0 P5 so I think that the issue was not patched by VMware. I have opened a VMware ticket again.

Post Reply

Who is online

Users browsing this forum: No registered users and 26 guests