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ogodt
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Surebackup error

Post by ogodt » May 15, 2013 7:40 am

Hi All,

we are getting the following error on Surebackup:

Code: Select all

15-05-2013 00:45:39          Publishing
15-05-2013 00:45:24          Backup point: created at '14-05-2013 21:33:28', type 'full'
15-05-2013 00:45:39          Backup repository: name 'Veeam Backup Storage', type 'shared folder', host 'unknown', mount host 'This server'
15-05-2013 00:45:39          Virtual resources: host 'esx-02.poly.local', datastore 'VeeamBackup_POLYVEEAM', vm 'Exchange.poly.local_ac75099c7220411d8ddacd4139dce9b7'
15-05-2013 00:45:39          Virtual lab: name 'Exchange Virtual lab'
15-05-2013 00:45:39          Virtual machine: name 'Exchange.poly.local', type 'application group', 10240 Mb RAM
15-05-2013 00:45:39          Operating system: Microsoft Windows Server 2008 (64-bit)
15-05-2013 00:45:39          Network adapter 1: MAC '00:00:06:B6:3B:F3', type 'vpx', network 'VM Network'
15-05-2013 00:45:39          Assigned roles: mail server
15-05-2013 00:45:39          Maximum boot time: 1800 second(s)
15-05-2013 00:45:39          Application initialization: 120 second(s)
15-05-2013 00:45:39          Heartbeat test: enabled
15-05-2013 00:45:39          Ping test: enabled
15-05-2013 00:45:39          Script test(s): enabled, 1 test(s)
15-05-2013 00:45:41          Reconfiguring
15-05-2013 00:45:41          Network 1: production 'VM Network', isolated 'Exchange Virtual lab VM Network', mapped
15-05-2013 00:45:41          Results: 1/1 network(s) mapped, 0 unmapped
15-05-2013 00:45:41          Summary: 100% total pass rate
15-05-2013 00:45:45          Registering
15-05-2013 00:52:05          Powering on
15-05-2013 00:45:48          Waiting for OS to boot for up to 1800 seconds (stable IP algorithm)...
15-05-2013 00:45:48          Note: Will proceed to the next step at 15-05-2013 01:15:48 or earlier
15-05-2013 00:52:04          Results: IP address '192.168.23.8' is detected
15-05-2013 00:52:05          Updating virtual lab parameters
15-05-2013 00:52:05          Results: IP address '192.168.255.8', network '192.168.255.0', mask '255.255.255.0', gateway '192.168.23.138'
15-05-2013 00:52:05          Summary: OS booted up successfully
15-05-2013 00:52:07          Heartbeat test
15-05-2013 00:52:07          Heartbeat status: green
15-05-2013 00:52:07          Results: heartbeat is 'green', passed
15-05-2013 00:52:07          Summary: 100% total pass rate
15-05-2013 00:59:33 Fail     Running ping test(s)
15-05-2013 00:52:07          Network adapter 1: name 'VM Network', usable
15-05-2013 00:52:07          Network adapter 1: IP address '0000::111:4fc:a33e:a904', skipped - IPv4 supported only
15-05-2013 00:52:42 Error    Network adapter 1: IP address '192.168.23.8', failed - request timed out
15-05-2013 00:52:42 Error    No successful ping(s), waiting for maximum boot time...
15-05-2013 00:52:42          Note: operation will be repeated at 15-05-2013 00:58:58
15-05-2013 00:58:58          Network adapter 1: name 'VM Network', usable
15-05-2013 00:58:58          Network adapter 1: IP address '0000::111:4fc:a33e:a904', skipped - IPv4 supported only
15-05-2013 00:59:33 Error    Network adapter 1: IP address '192.168.23.8', failed - request timed out
15-05-2013 00:59:33 Fail     Results: 0/2 test(s) passed, 1 failed, 1 skipped
15-05-2013 00:59:33 Fail     Summary: 0% total pass rate
15-05-2013 01:01:33          Application initialization
15-05-2013 00:59:33          Waiting for 120 more seconds...
15-05-2013 00:59:33          Note: operation will be continued at 15-05-2013 01:01:33
15-05-2013 01:01:33          Summary: application is initialized
15-05-2013 01:01:54 Fail     Running test scripts
15-05-2013 01:01:54 Fail     Predefined script 1: name 'Mail Server', error code 10060
15-05-2013 01:01:54 Fail     Results: 0/1 test(s) passed, 1 failed, 0 skipped
15-05-2013 01:01:54 Fail     Summary: 0% total pass rate
15-05-2013 01:01:59          Powering off
15-05-2013 01:02:00          Unregistering
15-05-2013 01:02:03          Cleaning up redo logs
15-05-2013 01:02:04          Unpublishing
15-05-2013 01:02:04          Task finished
if we let the servers run afterwards, i can see that we can not logon the Exchange server, it says it's the wrong "user or password" ?

Is there anyone that can see something from the errorlog that can help solve it ??

\Ole

dellock6
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Re: Surebackup error

Post by dellock6 » May 15, 2013 8:03 am

First error is about the ping test, check if firewall is configured to allow pings also on the public network configuration: since virtual lab changes the underlying network, the VM probably has changed the network location from domain (where ping is allowed) to public. Allow ping also in public firewall configuration in the exchange server, so at next backup the VM will have the new configuration.

Second error, seems the exchange server needs more than the default 2 minutes to start application testing, try to increase the 120 seconds to a higher number.

Luca.
Luca Dell'Oca
Principal EMEA Cloud Architect @ Veeam Software

@dellock6
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ogodt
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Re: Surebackup error

Post by ogodt » May 15, 2013 8:35 am

dellock6 wrote:First error is about the ping test, check if firewall is configured to allow pings also on the public network configuration: since virtual lab changes the underlying network, the VM probably has changed the network location from domain (where ping is allowed) to public. Allow ping also in public firewall configuration in the exchange server, so at next backup the VM will have the new configuration.

Second error, seems the exchange server needs more than the default 2 minutes to start application testing, try to increase the 120 seconds to a higher number.

Luca.
Thanx.
Both suggestions are now done, then we will see tomorrow if it helps, i hope so :)

\Ole

foggy
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Re: Surebackup error

Post by foggy » May 15, 2013 9:04 am

Ole, just for the future, you are not allowed to post about technical issues without specifying the support case ID and also post log snippets. You've basically broken both rules and if not be already answered, your post would be removed according to the forum rules (available when you click New Topic).

Hope the suggestions given by Luca will help. But it is much more efficient to solve such issues via technical support. Thanks!

dellock6
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Re: Surebackup error

Post by dellock6 » May 15, 2013 9:49 am

So, also sorry from me for having replied to a non compliant post, have forgot about the log snippets rule...

Luca.
Luca Dell'Oca
Principal EMEA Cloud Architect @ Veeam Software

@dellock6
https://www.virtualtothecore.com/
vExpert 2011 -> 2019
Veeam VMCE #1

veremin
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Re: Surebackup error

Post by veremin » May 15, 2013 10:32 am

Predefined script 1: name 'Mail Server', error code 10060
As to this error, it stands to reason to review a couple of existing topics

http://forums.veeam.com/viewtopic.php?f ... 497#p24679
http://forums.veeam.com/viewtopic.php?f ... 677#p72688

Additionally, there is one customer who has been able previously to cope with the similar issue:

http://community.spiceworks.com/topic/3 ... st-failure

Hope this helps.
Thanks.

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