v9.5 U4 - Windows XP backup error

[mr.sarge]

Hello,

Since the upgrade to Veeam 9.5 U4, backup of Windows XP VM failes with the following error:

Code: Select all

Error: Failed to call RPC function 'Vss.GetFileFromGADir': Error code: 0x80070003. Failed to invoke func [GetFileFromGADir]: The system cannot find the path specified.. Cannot copy file. Source file: [\\vm.domain.com\ADMIN$\VeeamVssSupport\metadata\VSS\BackupComponents.xml]. Target file: [C:\Windows\{b239e043-ccef-442c-a84e-171ec2df4ad4}\BackupComponents.xml]. CopyFile() failed. Win32 error:The system cannot find the path specified. Code: 3.

VSSAdmin list writers are ok, I see also that the folder "VeeamVssSuport" will be created.

Any ideas?

best regards,
Sarge

[nielsengelen]

Hi,

This is currently under investigation. This is tracked as a top issue.

Please open up a support case for assistance.

[mr.sarge]

Hi,

ok, thanks for the information!

[AlesF]

I had same problem.
Solution for me: Disable application-aware processing (or setup the backup task with application-aware processing and set "try application processing, but ignore failures" option for this VM).

[Thomas_OL]

Hello,

I can confirm we have exactly the same problem since Update 4. It affects our XP guest only.
Error messages points to a wrong file path, which is obviously not available on XP:

Processing VMNAME Error: Cannot copy file. Source file: [\\VMNAME\ADMIN$\VeeamVssSupport\metadata\VSS\BackupComponents.xml]. Target file: [C:\Users\Administrator\AppData\Local\Temp\c24d1763-0eef-4c95-9922-3342faa225fc\BackupComponents.xml]. CopyFile() failed. Win32 error:The system cannot find the path specified. Code: 3

This path does not exist of course.
Please provide a fix for this.

[nielsengelen]

Hi Thomas, as mentioned before in this topic, it is being tracked as a top issue. Please open up a support case so you can get a follow up once the fix is available. For now the workaround is to disable application aware processing.

[foggy]

Top issues tracker Issue #5