vCenter Error after Installing Enterprise Plugin

VMware specific discussions

vCenter Error after Installing Enterprise Plugin

Veeam Logoby tsauter » Wed Apr 08, 2015 9:10 am

Hello,

after installing the v8 Enterprise Manager plugin I always receive the following error message on the vCenter web page:

Center Single Sign-On service communication failure. Address: https://XXXX:7444/sts/STSService. Service message: Unable to connect to the remote server


The firewall on the Backup Manager machine is already disabled. The vCenter is a VMware Linux appliance.

If I dig deeper it look like there is nothing running on the port 7444 on the server. However all services are started.

Thanks for the help.

Regards,
Thorsten
tsauter
Novice
 
Posts: 8
Liked: never
Joined: Mon Dec 09, 2013 12:14 pm

Re: vCenter Error after Installing Enterprise Plugin

Veeam Logoby v.Eremin » Wed Apr 08, 2015 9:17 am

Have you already checked the plugin troubleshooting guide? Even though it's written for version 7, it still might be useful. Thanks.
v.Eremin
Veeam Software
 
Posts: 13291
Liked: 973 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: vCenter Error after Installing Enterprise Plugin

Veeam Logoby Vitaliy S. » Wed Apr 08, 2015 10:58 am

Was it a fresh install or the upgrade of the plug-in?
Vitaliy S.
Veeam Software
 
Posts: 19570
Liked: 1104 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: vCenter Error after Installing Enterprise Plugin

Veeam Logoby tsauter » Wed Apr 08, 2015 11:01 am

Initially it was a upgrade from v7. But in the meantime I have tried to remove, reboot vCenter and reinstall the plugin several times.
Doesn't help.
tsauter
Novice
 
Posts: 8
Liked: never
Joined: Mon Dec 09, 2013 12:14 pm

Re: vCenter Error after Installing Enterprise Plugin

Veeam Logoby Vitaliy S. » Wed Apr 08, 2015 11:10 am

Pretty sure this works correctly, but can you confirm that you can resolve the name of the vCenter Appliance from the EM machine? If this works fine, then opening support ticket with our team is required.
Vitaliy S.
Veeam Software
 
Posts: 19570
Liked: 1104 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to VMware vSphere



Who is online

Users browsing this forum: No registered users and 12 guests