Host-based backup of VMware vSphere VMs.
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Danne84
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VDDK error

Post by Danne84 »

One day one of the jobs did not complete with the error:

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Error: VDDK error: 1 (Unknown error). Value: 0x0000000000000001
Failed to read from a virtual disk
Failed to upload disk.
Agent failed to process method {DataTransfer.SyncDisk}.
Exception from server: VDDK error: 1 (Unknown error). Value: 0x0000000000000001
Failed to read from a virtual disk
Unable to retrieve next block transmission command. Number of already processed blocks: [0].
Failed to download disk.


And i get the following errors in the Agent log.

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[22.01.2018 13:45:15] <  5036> alg| RETRYFIN request is delivered.
[22.01.2018 13:45:15] <  5036>      ERR |Asynchronous data reader has failed.
[22.01.2018 13:45:15] <  5036>      ERR |VDDK error: 1 (Unknown error). Value: 0x0000000000000001
[22.01.2018 13:45:15] <  5036>      >>  |Failed to read from a virtual disk
[22.01.2018 13:45:15] <  5036>      >>  |--tr:Disk read operation has failed. Disk path: [[Datastore] VM1/VM1.vmdk]. Read offset: [1,048,576]. Requested data size: [3145728]. Disk size: [53,687,091,200]
[22.01.2018 13:45:15] <  5036>      >>  |--tr:CFsAwareDisk::Read failed. Offset: 0, length: 4194304
[22.01.2018 13:45:15] <  5036>      >>  |--tr:Failed to pre-read data ( first start block '0', blocks num '4'. Block size: '1048576').
[22.01.2018 13:45:15] <  5036>      >>  |--tr:Next asynchronous read request cannot be processed.
[22.01.2018 13:45:15] <  5036>      >>  |--tr:Asynchronous data reader has failed.
[22.01.2018 13:45:15] <  5036>      >>  |Unable to retrieve next block transmission command. Number of already processed blocks: [0].
[22.01.2018 13:45:15] <  5036>      >>  |--tr:Next asynchronous read request cannot be processed.
[22.01.2018 13:45:15] <  5036> cli| Thread finished. Role: 'area reader : Receiver channel for VM1-flat.vmdk'.
[22.01.2018 13:45:15] <  1520> alg|     Stopping processing threads....
[22.01.2018 13:45:15] <  5100> cli| Thread finished. Role: 'Area writer: Synthetic backup of the FIB VM1-flat.vmdk. Patch: Patch VM1-flat.vmdk..'.
[22.01.2018 13:45:15] <  1520> alg|     Processing threads were stopped.
[22.01.2018 13:45:15] <  1520> alg|     Processing conveyored task... Failed.
[22.01.2018 13:45:15] <  1520> alg| ERR |Transmission pipe error.
[22.01.2018 13:45:15] <  1520> alg| >>  |VDDK error: 1 (Unknown error). Value: 0x0000000000000001
[22.01.2018 13:45:15] <  1520> alg| >>  |Failed to read from a virtual disk
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Disk read operation has failed. Disk path: [[Datastore] VM1/VM1.vmdk]. Read offset: [1,048,576]. Requested data size: [3145728]. Disk size: [53,687,091,200]
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:CFsAwareDisk::Read failed. Offset: 0, length: 4194304
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Failed to pre-read data ( first start block '0', blocks num '4'. Block size: '1048576').
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Next asynchronous read request cannot be processed.
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Asynchronous data reader has failed.
[22.01.2018 13:45:15] <  1520> alg| >>  |Unable to retrieve next block transmission command. Number of already processed blocks: [0].
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Next asynchronous read request cannot be processed.
[22.01.2018 13:45:15] <  1520> alg| >>  |--tr:Asynchronous data reader has failed.
[22.01.2018 13:45:15] <  1520> alg| >>  |An exception was thrown from thread [5036].
[22.01.2018 13:45:15] <  1520> dt |   Performing disk download. Failed.
[22.01.2018 13:45:15] <  1520> srv| Running disk data transfer ProtoEx dispatch loop. Failed.

I created a new job but got the same error.
veremin
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Full Name: Vladimir Eremin
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Re: VDDK error

Post by veremin »

I'm wondering what's your support ticket number for this issue, thanks.
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