VMWare tools stops after daily backups

[sdelacruz]

Hello,

Recently I have been experiencing problems running backups to an Exchange DAG. (4 servers in total, 2 CAS and HUB and 2 MB server). Everytime I run a backup, the vmware tools seem to stop and the next backup fails. I have been having to go every day and start the services manually, so backups can run, but I want to fix this issue. Once I start the services, backup runs successfully.
Any advice is greatly appreciated.

Thanks

SAM

[Vitaliy S.]

Hello Sam,

Do you have any errors in Windows Event log saying anything about VMware Tools?

Thank you!

[sdelacruz]

checked the logs and the only thing reporting is when I start the services manually. No errors on why they turned off. Out of the 4 servers I am backing up in this job, its always the same 2 servers that their vm tools turn off all the time.

[Vitaliy S.]

Hmm...sounds like it would make sense to involve VMware guys to troubleshoot this, as I'm not sure where VMware Tools log files can be found to further investigate this issue.

[veremin]

For more information regarding VMware Tools stopping randomly it might be worth reviewing corresponding log-files, which can be found:

Windows based operating systems:

• Open the tools.conf file which is stored in C:\Documents and Settings\All Users\Application Data\VMware\VMware Tools\ in a text editor.
• Find these lines:

Code: Select all

log.file = "%PATHNAME%"
log = "true"

*Note: %PATHNAME% would be the location of the VMware Tools log file.

Linux based operating systems:

• Open the following file using text editor (vi, for instance): /etc/vmware-tools/tools.conf
• Find these lines:

Code: Select all

log = true
log.file = /tmp/vmtools.log

Hope this helps.
Thanks.