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sdelacruz
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VMWare tools stops after daily backups

Post by sdelacruz » Mar 21, 2013 1:33 pm

Hello,

Recently I have been experiencing problems running backups to an Exchange DAG. (4 servers in total, 2 CAS and HUB and 2 MB server). Everytime I run a backup, the vmware tools seem to stop and the next backup fails. I have been having to go every day and start the services manually, so backups can run, but I want to fix this issue. Once I start the services, backup runs successfully.
Any advice is greatly appreciated.

Thanks

SAM

Vitaliy S.
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Re: VMWare tools stops after daily backups

Post by Vitaliy S. » Mar 21, 2013 4:21 pm

Hello Sam,

Do you have any errors in Windows Event log saying anything about VMware Tools?

Thank you!

sdelacruz
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Re: VMWare tools stops after daily backups

Post by sdelacruz » Mar 22, 2013 1:43 pm

checked the logs and the only thing reporting is when I start the services manually. No errors on why they turned off. Out of the 4 servers I am backing up in this job, its always the same 2 servers that their vm tools turn off all the time.

Vitaliy S.
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Re: VMWare tools stops after daily backups

Post by Vitaliy S. » Mar 22, 2013 10:04 pm

Hmm...sounds like it would make sense to involve VMware guys to troubleshoot this, as I'm not sure where VMware Tools log files can be found to further investigate this issue.

veremin
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Re: VMWare tools stops after daily backups

Post by veremin » Mar 25, 2013 7:47 am

For more information regarding VMware Tools stopping randomly it might be worth reviewing corresponding log-files, which can be found:

Windows based operating systems:

• Open the tools.conf file which is stored in C:\Documents and Settings\All Users\Application Data\VMware\VMware Tools\ in a text editor.
• Find these lines:

Code: Select all

log.file = "%PATHNAME%"
log = "true"
*Note: %PATHNAME% would be the location of the VMware Tools log file.

Linux based operating systems:

• Open the following file using text editor (vi, for instance): /etc/vmware-tools/tools.conf
• Find these lines:

Code: Select all

log = true
log.file = /tmp/vmtools.log

Hope this helps.
Thanks.

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