VSS Control

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VSS Control

Veeam Logoby chrisBrindley » Thu Jun 01, 2017 3:31 pm

Quick question before opening a ticket, is there anything generic to check to see why a guest won't freeze, we have no capability of using RPC as we are credit card company with isolated networks so we use the VMware API VIX, When I test the credentials in the job I get the obvious RPC failure but VIX is sucesfull. I then run the job and every time I get the error.
Unable to release guest. VSSControl failed to freeze guest over Vmware API wait timeout.

We are V-sphere 6 update 2 all VM servers use hardware version 11 and the latest vmware tools
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Re: VSS Control

Veeam Logoby foggy » Thu Jun 01, 2017 3:36 pm

Hi Chris, better contact support directly, reviewing the logs for the particular reason will be more effective.
Veeam Software
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Failed to freeze guest over VMware API, wait timeout

Veeam Logoby Sysmaint » Fri Nov 03, 2017 8:46 am 1 person likes this post

Failed to freeze guest over VMware API, wait timeout

I have possibly found something Strange. This may be a hint to others that the disk system does not work optimally.
We discovered that our SAN Hp-3par had a dead central processor. Our SAN was then degraded.
Backup of servers that had SQL services was tricky and gave error message: "Failed to freeze guest over VMware API, wait timeout".
This resolved when the defective central processor was replaced.
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