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Moebius
Veeam ProPartner
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Weird SureBackup problem

Post by Moebius » Oct 06, 2015 2:28 pm

In this setup two remote branch offices are connected to the virtual center of the headquarters.
One branch office has an ESXi 5.0.0 and the other an ESXi 5.5.0 The HQ virtual center is at v. 6.0.0, recently upgraded.
The surebackup jobs of both BO are configured directly to their hosts (and not to the vc).

Recently, the SB jobs started to fail repeatedly. I am seeing a weird behavior of VMware in both cases:
the SB vms that are being registered DO NOT appear in the vcenter at all;
connecting the vClient directly to the hosts, the Recent Tasks pane shows an endless stream of "Reload managed entity";
most vms in the sb job fail to power on.
Image

There have been several changes and upgrades to the infrastructure recently so it is not possible to track down the beginning of the problems to a specific change.
I have no clues of what it can be and don't know if I have to search in Veeam or VMware direction for causes. Before opening a case I'm looking for suggestions here.

P.Tide
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Re: Weird SureBackup problem

Post by P.Tide » Oct 06, 2015 2:52 pm

Hi,

What does Veeam server show when SB job fails? Also, please try to perform an instant recovery of any VM to see if that will work.

Thank you.

Moebius
Veeam ProPartner
Posts: 154
Liked: 19 times
Joined: Jun 09, 2009 2:48 pm
Full Name: Lucio Mazzi
Location: Reggio Emilia, Italy
Contact:

Re: Weird SureBackup problem

Post by Moebius » Oct 06, 2015 3:48 pm

Instant recovery: very similar behavior. The recovered vm shows up in the vClient connected diretly to the host but does not appear in vCenter.
Stream of "Reload managed entity" in the Recent Task pane of the host-connected vClient.

When SB job fails the Veeam server shows the vms failing to start because "OS did not boot in the allotted time" (3600 seconds).

P.Tide
Product Manager
Posts: 4943
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Re: Weird SureBackup problem

Post by P.Tide » Oct 06, 2015 4:04 pm

If the very same VM does show up in vClient connected to host and does not show up in vCenter that seems to be a VMware related issue.

Thank you.

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