I find myself in the same position:
- Hyper-V host running Windows Server 2016
- VM running Windows Server 2012 R2 and Microsoft Exchange 2013 CU15
- Microsoft patch KB3037623 (referenced in prior posts) was already installed via Windows updates
- AAP still fails on backups
I was considering uninstall that patch and re-installing using the guidelines from the post by SALM (microsoft-hyper-v-f25/9-5-hyper-v-known-issues-t38927-45.html#p230347
, see below). What do folks think?
My own Exchange runs on 2012 R2 and Exchange 2016 RTM and CU3.
I have confirmed that backups with AAP work for Exchange 2013 and 2016 (latest CU) on Windows Server 2012 R2, provided KB3037623 is installed on the guest OS (this KB updates integration services).
If the KB has not yet been installed, the vss will fail with the following error
Failed to create VM recovery checkpoint (mode: Veeam application-aware processing) Details: Job failed (''). Error code: '32768'. Failed to create VM recovery snapshot, VM ID '064dac1c-9652-4378-a69c-fa3429ca32a9'.
Retrying snapshot creation attempt (Failed to create production checkpoint.)
The KB is unable to be properly installed if Exchange is already installed (OS will hang on reboot)
The following service must be disabled prior to KB installation
These services should be set to manual :
Microsoft Exchange Diagnostics
Microsoft Exchange Transport
Microsoft Filtering Management Service
Microsoft Exchange Search Host Controller
The services should be set to Automatic after successful KB installation.
I do not have any information on 2008 R2 Guest OS or previous versions of Exchange.