SUPPORT IS AWFUL

[karsten123]

and this is NOT a support forum. its the forum of RnD!

[Mildur]

Hello Rebecca

I'm very sorry for the negative experience you had with our support case.
If you could kindly provide me with the case number, I would be able to escalate it to our Support Management Team.
Without the case number, it becomes challenging for our Support Management to offer any specific comments or address the issue effectively. Additionally, having the case number is crucial for us to learn from any negative examples and improve our staff training. Thank you for your understanding and cooperation.

Thank you,
Fabian

[Andreas Neufert]

Open 07321457, 07316292

[Gostev]

Quoting the Forum Rules displayed when you click New Topic:

If you're unhappy with the support experience, please contact our Support Management team directly using Talk to a Manager under Support in the Customer Portal. To send feedback directly to management teams of other departments, you can use the Veeam Feedback Form at vee.am/feedback

Please note that Customer Support is a separate organization here at Veeam, so R&D Forums is not the right place to discuss support experience.

If you want to actually do something about your current and future support experience, then Veeam offers a simple way to reach the Support Management directly, to have them review and address the issue with the perceived issue with a particular support engineer. Because it is hardly possible for them to identify low performers without receiving such feedback, it is in everyone's interest to share some actionable specifics vs. simply venting here with non-actionable "support is awful but do not ask me for case numbers".

Finally, while these forums are strictly for R&D/Product topics only and have rules in place to make them better organized while avoiding off-topic, which is really the necessity due to how popular they are, please note that Veeam does also offer an unrestricted Discussion Board for all other topics at community.veeam.com

Thanks