Discussions specific to managed agent-based backups
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TapeRaid3r
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Error: "Your license does not support more than one backup job"

Post by TapeRaid3r » Aug 03, 2019 6:43 am

Hi,

We are currently trialling B&R Enterprise Plus Edition with a 1000 instances license which I understand should cover pretty much everything.

However, we are off to a bad start, as we immediately started getting this error message for a Windows-based Client Job using a protection group of three Windows 10 clients (2x v1803, 1x v1903):
"Cannot send backup job configuration to testclient01.domain.local Error: Your license does not support more than one backup job"
This came up in the log for all three clients of this job respectively, and subsequently it failed to apply the backup job configuration to these clients.

We have one other client job with a separate protection group of 5 other test clients (Windows-based), of which the three above were a part before (they have been taken out into a separate protection group to try other backup settings with higher compression on them). This other group is so far working without the license issue.

We also have three server-based jobs (Hyper-V and ESXi) which are performing without issues.

The license dialog shows we have "1000 instances available (11.64 used)", and the instances tab shows VMs Count 8 x 1,00 = 8,00 Instances, Servers Count 1 x1,00 = 1,00 Instances and Workstations 8 x 0,33 = 2,64 instances. The evaluation license still has 29 days remaining.

Can you give any advice as to what causes this error? Googling has not yielded much except that the latest Veeam B&R update seems to have some issues with license counting general.

As the backup experience works rather well, I'd hate for our trial to crash & burn due to errant licensing matters, so I hope this can be easily resolved.

Thanks.

Dima P.
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Re: Error: "Your license does not support more than one backup job"

Post by Dima P. » Aug 03, 2019 3:45 pm

Hello TapeRaid3r,

Agents support multiple jobs when running in Server edition. In order to create multiple jobs you need to select the type as Server on the first step of the job wizard. Cheers!

TapeRaid3r
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Re: Error: "Your license does not support more than one backup job"

Post by TapeRaid3r » Aug 03, 2019 4:06 pm

Dima, Thanks but you misunderstand.

Each agent has only one job to do - backup the workstation it's running on. And this works perfectly for the first job with a protection group of 5 workstations!
Only the second B&R job with three workstations displays the above error.

We don't want a server job here, we want a "client-managed" workstation job and we want the bug with the license counting to go away.

Dima P.
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Re: Error: "Your license does not support more than one backup job"

Post by Dima P. » Aug 03, 2019 6:53 pm

Any chance you have some of these hosts added to both jobs? Thanks!

TapeRaid3r
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Re: Error: "Your license does not support more than one backup job"

Post by TapeRaid3r » Aug 04, 2019 8:48 am

No, of course not, otherwise it would automatically disregard them anyway and display a different message.

For what it's worth - and for anyone else running into the same issue: We were able to work around this licensing bug by cloning the job AGAIN and then deleting the old job. No other changes were made - but the newly cloned job (after the old one was deleted) would deploy the agents and configurations to the clients without problems.

However, clearly, the licensing system in Veeam is rather buggy right now. I wouldn't want to run into such an error during production, so I hope it gets fixed.

Cheers.

Dima P.
Product Manager
Posts: 10296
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Full Name: Dmitry Popov
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Re: Error: "Your license does not support more than one backup job"

Post by Dima P. » Aug 06, 2019 5:59 pm

TapeRaid3r,

To be honest this is the first time I see this issue, any chance you have a case Id to share, so I could ask our QA team to review the case details? Thank you!

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