Sensor "CPU1 Level-1 Cache DeviceID" warning

[ashleyw]

Hi,

We are seeing warnings like this on each of our hosts.
We are running Veeam One v7R2 patch.

Sensor "CPU1 Level-1 Cache DeviceID:1041.01" equal Unknown Sensor "CPU1 Level-2 Cache DeviceID:1042.01" equal Unknown
Sensor "CPU1 Level-3 Cache DeviceID:1043.01" equal Unknown
Sensor "CPU2 Level-1 Cache DeviceID:1041.02" equal Unknown
Sensor "CPU2 Level-2 Cache DeviceID:1042.02" equal Unknown Sensor "CPU2 Level-3 Cache DeviceID:1043.02" equal Unknown

The vCentreService Status page is all green.

Under each host, the Hardware Status page is all green – here is the information for the first of the two sockets (see screenshot)
Why is Veeam reporting the error above and how do we fix it? All I can do at the moment is to exclude the error.
We are running the latest vSphere/vCentre versions.
Any ideas?
thanks.

[veremin]

This issue should have been fixed in R2. So, kindly, open a ticket with our support team and let them investigate it directly. Also, please, post the case number here, so that, we can follow the case.

Thanks.

[ashleyw]

thanks. Case # 00513851
I cheekily referred the support case back to this posting to save me having to specify the same information over again!

[veremin]

Let’s wait and see what support team says about this issue. Thanks.

[gholder]

Getting the same error as well ....on a new R2 install, hosts are DELL r710's all status in vmware are green.

Description
Sensor "CPU1 Level-1 Cache DeviceID:1041.01" equal Unknown
Sensor "CPU1 Level-2 Cache DeviceID:1042.01" equal Unknown
Sensor "CPU1 Level-3 Cache DeviceID:1043.01" equal Unknown
Sensor "CPU2 Level-1 Cache DeviceID:1041.02" equal Unknown
Sensor "CPU2 Level-2 Cache DeviceID:1042.02" equal Unknown
Sensor "CPU2 Level-3 Cache DeviceID:1043.02" equal Unknown

[Vitaliy S.]

Gary, can you please also contact our technical team for further troubleshooting? I'm going to discuss this problem with our R&D team next week, so knowing your case ID would help.

[BHB3805]

I have the same issue also - ESXi 5.1.0 Build 1312873, Cisco UCS B230M1 - FW 2.1.3

Warning
2/5/2014 2:21:14 PM
Sensor "CPU1 Level-1 Cache DeviceID:1041.00" equal Unknown
Sensor "CPU1 Level-2 Cache DeviceID:1042.00" equal Unknown
Sensor "CPU1 Level-3 Cache DeviceID:1043.00" equal Unknown
Sensor "CPU2 Level-1 Cache DeviceID:1041.01" equal Unknown
Sensor "CPU2 Level-2 Cache DeviceID:1042.01" equal Unknown
Sensor "CPU2 Level-3 Cache DeviceID:1043.01" equal Unknown

[Vitaliy S.]

Yes, we are aware about this. This behavior occurs because VMware reports unknown status for these sensors due to "Read Policy" state.

[gholder]

Case ID: 00515478

[cmcknight]

I am seeing this as well on a mix of Cisco C Series, B Series and R710s.. are we still calling support? I note you mentioned above that you "knew" about this so I didn't know if that meant a patch was imminent?

Thanks,
Charles

[Vitaliy S.]

Hello Charles,

We are still investigating with VMware on why they report unknown state for the sensor just because of the read policy status. Our dev team is currently working on possible ways to address this VMware behavior.

Thank you!

[emachabert]

Hi all,

Have you found a solution, I got the same on HP DL380 and CISCO UCS.....

[veremin]

As far as I'm concerned, the support team already has the solution for some of the problems related to unknown sensor state. So, kindly, open a ticket with them and let them confirm whether your issue is similar to those fixed.

Thanks.

[Vitaliy S.]

In our next update we are going to suppress stateless sensors be default, currently you can turn off monitoring of these sensors via Hardware Tab in Monitor Client.