Monitoring and reporting for Veeam Data Platform
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TommyB
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Full Name: Thomas Braun
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Error message: Dashboard capturing failed

Post by TommyB »

Hi,

i recently installed VEEAM ONE and now tried to schedule a report to be sent to me by email.

I receive the email but it contians the following error message:

--->03.02.2014 11:45:35 [error]: Dashboard capturing failed

I checked http://www.veeam.com/kb1732 but this does not apply because the service account is already member of the Veeam ONE Administrators local security group...

regards
Thomas
Vitaliy S.
VP, Product Management
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Full Name: Vitaliy Safarov
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Re: Error message: Dashboard capturing failed

Post by Vitaliy S. »

Hello Thomas,

Are you running the latest version of Veeam ONE? Do you have a support case opened, as this error message reminds me of one issue that we have already created a hotfix for.

Thank you!
TommyB
Expert
Posts: 123
Liked: 16 times
Joined: Aug 28, 2013 9:46 am
Full Name: Thomas Braun
Location: Germany.Europe.Terra.Sol.Milkyway.Localgroup.Virgo
Contact:

Re: Error message: Dashboard capturing failed

Post by TommyB »

Hi Vitaly,

yes, I have installed VEEAM ONE only last week.

Somehow I can't open a support case as only VEEAM BACKUP is available as an option when I log into the support portal (despite the fact that I have a licensed version of VEEAM ONE)

regards
Thomas
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Error message: Dashboard capturing failed

Post by Vitaliy S. »

Hmm...in this case please contact our engineers over the phone line > http://www.veeam.com/support.html
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