Backups get stuck

[ChrisVH1982]

Hello,

I am confident that someone is able to help me out with this issue. Since we've upgraded our environment, some backup jobs start but get stuck at a random percentage progress. There's no common ground, it's Linux and Windows servers on different ESX servers and Datastores. We have even created a new backup target and backup job but the servers affected cannot be backed up, still.

This is the suspicious line I have identified in the logs:
"VI SOAP connection was not used for [7] minutes and now will be cleaned up"

As soon as that appears, backup stucks as it seems.

Our environment:
- ESX 5.0
- vSphere 5.5
- Veeam 7 (patch 3)

Your help on this issue is much appreciated!

[foggy]

Debug logs review is most likely required here, so I recommend contacting support directly for investigation. Please provide your case ID here for further reference.

Btw, at what stage the backup jobs do usually stuck? I.e. what is the last operation you see in the job session log if you right-click the job, select Statistics, and click the particular VM to the left?

[Vitaliy S.]

Do you see the same proxy server used for the stuck jobs? What about backup mode? Is it also the same for all processed VMs?

[ChrisVH1982]

The last operation we see is “Harddisk x ( size ), read at speed [CBT]…

The issue does not occur on all VMs. The proxy is always the same and I've switched from SAN appliance to network mode only, already.

[foggy]

Are those VMs random or each time the same? Have you tried other proxy servers?