VeeamInfCollectionFailedEvent

[emachabert]

Hi everyone,

Last night, one of my client has received this error:

Code: Select all

Fired by event: VeeamInfCollectionFailedEvent
Event description: Failed to collect infrastructure topology for object BCKSERVER. Violation of PRIMARY KEY constraint 'PK_BpTapeStorage'. Cannot insert duplicate key in object 'monitor.BpTapeStorage'. The duplicate key value is (3ef5f26d-9bef-4900-8b50-1f4f9912da22, 10).
Initiated by: Veeam ONE Monitor (BCKSERVER)

KB article
Summary: Veeam ONE Monitor server failed to collect infrastructure topology.
Cause: Virtual Server might not be accessible.
Resolution: Make sure Virtual Server is accessible.
External: See a corresponding event description for more information.
Custom:

The error has gone by itself 30 Seconds later.

The backup server is a physical server (with enough resources) and Veeam One is installed on the same server.
This is a small setup, 2 ESxi, 15 VM. After each backup, the VBK is sent to Tape.

[Vitaliy S.]

Hi Eric,

Do you have a support case opened on this issue? Cannot find it on our tracking system in order to discuss it with the devs.

Thanks!

[emachabert]

Not yet...

[Vitaliy S.]

I would appreciate if you could get back and post it here, so that I could update this topic with the resolution.

[flauffen@acesi.fr]

We have the same problem each time Veeam Backup & Replication starts backup export to tape. Veeam ONE seems to be unable to collect information of "PK_BpTapeStorage" object when a tape export activity is running.

Event description: Failed to collect infrastructure topology for object GSBBKPV. Violation of PRIMARY KEY constraint 'PK_BpTapeStorage'. Cannot insert duplicate key in object 'monitor.BpTapeStorage'. The duplicate key value is (990c453c-e9c4-463a-8b2b-39061f1bae24, 11).

If you have found some news concerning this issue, thanks to communicate it.

[Vitaliy S.]

Hi Fabrice, can you please open a support case for this issue as well? Thanks!

[nikkiq]

Did either of you find a resolution for this? I have the same issue!

[Vitaliy S.]

What Veeam ONE version are you using and what's your case ID, so I could take a look?

[nikkiq]

I don't have a support case, I was just Googling for information in the hopes I might be able to resolve it myself. Never mind! We are supported via a third party so I will have to raise it with them.

[Vitaliy S.]

Usually debug logs are required to detect the reason for the error. If someone could post a support ticket number, we could update this topic with the resolution for future readers.