Restore Exchange Item in Enterprise Manager

[kroerig]

Hello,

I install B&R 8 yesterday. After Backup has run I tried to recovery an Exchange Item througt Enterprise Manager. But I get

Code: Select all

Failed to find CAS server. Error: Failed to get find server FQDN

I can lookup IPs of our Exchange servers.

Klaus

Support Case: 00675522

[Vitaliy S.]

Hi Klaus,

What about Explorer for Exchange server launched from the backup console? Does it have the same issue?

Thanks!

[kroerig]

Hi,

Explorer for Exchange works fine.

Klaus

[Vitaliy S.]

Hmm...seems like a DNS issue on the Enterprise Manager machine, let's see what our support team can advice on this.

[richlane79]

If it helps, I am also getting this error. Interestingly, depending on what you search I'm getting different results.

For example, 'ts' returns a list of about 7 users with last names beginning ts, but no usernames with that combination.
Typing a full username results in the error unable to find CAS server
Typing other combinations, will return no results at all.

There is no issue with resolving CAS servers by the FQDN from this server. There error suggests though that it is unable to find the CAS server, not resolve it so I don't think it's DNS related.

Another point to note is that this Veeam server is only backing up one mailbox server in the organisation. There are many other in different domains also (all within the same forest).

[Vitaliy S.]

Yes, you're right, the initial reason for this issue could be a different one, that is why we always encourage everyone to send full logs package to our support team and let them investigate the logs and assist with the issue directly. Having case ID mentioned in the topic also allows us to update it later with a resolution.

[kroerig]

Just to keep you updated: I had a remote session with Veeam Support a few minutes ago.

It seems that Veeam didnt' take into consideration that customer may use CAS arrays. They look up the user's CAS from his AD element.
But there is no server entry with that name because it's a reference to a CAS array.

Hope this will be fixed soon.

Klaus

[Christer]

Any news on when this will be fixed, or any ways to get around it? We are also using a CAS array.

Regards,
Christer

[foggy]

Christer, the fix for this issue is included in the patch 2.

[Christer]

Patch 2 for Veeam Backup & Replication 8.0, or are you talking about v7? I have 8.0 patch 1 installed.

[veremin]

Fix for this issue is included in upcoming Patch#2 for VB&R 8.0. Thanks.

[homerjnick]

I have not opened a case yet but I've just upgraded to v8 of B&R and in Enterprise Manager, when I click on "Items" and then on the Exchange part I enter search criteria I get:

"The specified domain does not exist or cannot be contacted"

Using B&R to restore Exchange 2010 objects works a treat...as does everything else in our Veeam environment.

The SQL part in Items in Enterprise Manager works, just the Exchange part does not...

The only thing I note is we are running Exchange 2010 but recently introduced it and we still have Exchange 2003 running albeit with no mailboxes, it just needs decommissioned.

[foggy]

Nick, this looks more like a DNS issue. Feel free to open a case if you need assistance in resolving it. Thanks.

[homerjnick]

Nick, this looks more like a DNS issue. Feel free to open a case if you need assistance in resolving it. Thanks.

Nope...it is a simple setup and DNS is fine...I'll open a ticket.

[foggy]

Please keep us updated on how it is going.

[homerjnick]

I got a hotfix and it now works but I'm still confused at the fuctionality.

I can search for a user in the Exchange part of Items in Enterprise Manager and choose my restore point but I can't search for a specific email, I can only restore missing or newly created items since the restore point.

[foggy]

Nick, this functionality was developed to enable delegated secure recovery via web-based portal in scenarios, where help desk operators should not have access to the content of restored items.

[homerjnick]

Nick, this functionality was developed to enable delegated secure recovery via web-based portal in scenarios, where help desk operators should not have access to the content of restored items.

Yup I understand that but the Helpdesk operator has no way to choose what to restore...the only options are to restore things delete or created since the last back up point.

[foggy]

Correct, these are the intended use cases. Operator can select type of the missing items, but not the particular items (even e-mail subject can contain sensitive data).

[sandsturm]

Hi

I have the same problem (Failed to find CAS Server...). When is patch2 for Veeam Backup v8 available, which has fixed this issue?

thx

[Vitaliy S.]

Update 2 for Veeam B&R is scheduled to the next month, thanks!

[sandsturm]

Okay, thank you. Is there a list with solved problems and features available for this update 2 at the moment?

[Vitaliy S.]

The full list of fixes and new features will be available at the release notes document at the GA date. If you experience some issue and want to get a confirmation that your particular fix will be included to the upcoming update, I recommend opening a support case with our technical team and asking them directly.

[sandsturm]

thanks for the fast replies...

homerjnick got a hotfix to solve this problem. Where do I can get this hotfix? Do I have to open a supportcase?

[foggy]

Yes, please open a case to get it.

[aurora]

Still not working in update #2.

Any ideas?

Failed to find CAS server. Error: Failed to get find server FQDN

[veremin]

Have you tried to open a support ticket? If not, kindly, do that and refer to this thread. Thanks.

[DeadEyedJacks]

Running Veeam Backup v9 update 1 and just got this error "Failed to find CAS server. Error: Failed to get find server FQDN" during testing Enterprise Manager functionality.
As with others some searches work, some don't, very odd.
Will raise a support ticket.

[foggy]

Yes, this is the right step when experiencing any technical issue actually.