Veeam Backup Enterprise Mgr via WAN

[szwicker]

We'd like to use the Enterprise Manager to observe our various client's backups.
What must be done to facilitate this?
I would assume a 1-1 NAT rule with port 9392 open in the firwall but that doesn't seem to work thus far.

Please Advise.

thx

[Vitaliy S.]

Hello Seth,

Veeam Backup Enterprise Manager Service uses port 9394 to collect data from backup servers added to Veeam Backup Enterprise Manager, as for Veeam Backup Service it uses port 9392 (calls are coming from Enterprise Manager Service), so you need those 2 ports to be published for proper communication.

Thank you!

[Gostev]

Actually, 9392 between Backup server and Enterprise Manager should be sufficient. 9394 is only used "locally" on Enterprise Manager, for interactions between Enterprise Management service and ASP.NET.

[szwicker]

Anything else? I still am unable to connect to a single Veeam server from my Ent Mgr

[Vitaliy S.]

Seth,

Do you see any errors if you look at VeeamBES.log? You can find the log path listed on the Configuration|About page of the web UI, for me it is:

Code: Select all

C:\Documents and Settings\Administrator\Local Settings\Application Data\Veeam\Backup\VeeamBES.log

Also could you tell us what .Net version do you have installed on your Enterprise Mgr server?

Thank you!

[szwicker]

It's Win2008 x64 running .net 1.1 & .net 3.5 sp1

This seems to be the error I'm consistantly getting:
[26.02.2010 08:10:35] <14> Info Collecting data from the [24.43.113.236] Veeam Backup server.
[26.02.2010 08:10:35] <14> Info Connecting to backup server [24.43.113.236:9392]. User: [\veeam@utility.corp.local]
[26.02.2010 08:10:35] <14> Error Interrupting collect session. The server has rejected the client credentials.
[26.02.2010 08:10:35] <14> Error Unable to collect data from Veeam Backup Server 24.43.113.236
[26.02.2010 08:10:35] <14> Error System.Security.Authentication.InvalidCredentialException: The server has rejected the client credentials. ---> System.ComponentModel.Win32Exception: The logon attempt failed
[26.02.2010 08:10:35] <14> Error --- End of inner exception stack trace ---
[26.02.2010 08:10:35] <14> Error Server stack trace:

[Gostev]

Looks like connectivity is just fine, this is clearly logon/security issue...
Did you specify user in the DOMAIN\USERNAME format?