Host-based backup of VMware vSphere VMs.
Post Reply
Jim Mc
Influencer
Posts: 18
Liked: 2 times
Joined: Aug 13, 2014 8:49 am
Full Name: James McGuire
Contact:

Licence auto update

Post by Jim Mc »

In Veeam 8 Patch 1 I was advised to enable the license auto update feature to have the support period auto renew. However I can see that although the license has renewed the support has expired once again.

I read the following KB and it mentions something about the supportid not being renewed when it is bundled into the license. What exactly does that mean and should I expect the support license to automatically renew from the auto update feature?

http://helpcenter.veeam.com/backup/80/v ... pdate.html
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Licence auto update

Post by Vitaliy S. »

Hi James,

License auto-update feature updates both support and license expiration dates if you enable this feature. According to our notes, your contract has expired last month. Can you please contact your sales rep with the support contract ID to verify the situation?

Thanks!
Post Reply

Who is online

Users browsing this forum: No registered users and 67 guests