Comprehensive data protection for all workloads
Post Reply
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Veeam Explorer - the ldap server is unavaiable

Post by frankive »

Hi.
We are testing the Veeam Explorer for Active Directory in our datcenter. the veeam server can reach the customers domain controller, and can also telnet port 389 and 636.
Still we get the "ldap server is unavaiable" when we try to restore to original location.

Any idea what could cause this?
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by foggy »

Frank, please make sure all the ports listed in the corresponding section of the user guide (find the AD Explorer table below) are open.
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by frankive »

I can confirm I can telnet into all these ports from the Veeam server.
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by foggy »

You can try perform restore via Restore Wizard (unless you already use it), where you can specify DC and Global Catalog servers manually. If this doesn't help, I recommend contacting support.
Gostev
Chief Product Officer
Posts: 31460
Liked: 6648 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by Gostev »

Could be DNS issue too.
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by frankive »

Restore Wizard? if you mean by file restore that went well with windows files. Exchange also works. It is just the Active DIrectory that has this problem. Its the same way for all our customers in our datecenter. The firewall is actually brand open to all customer during testing, dns is working fine with both servername and servername.contoso.com (example domain). Windows firewall is also open.

Will try to open a ticket to see what is going on and post the results here.
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by frankive » 2 people like this post

Actually, when i tried the restore TO.. instead of directly restore I could select the name of a domainserver instead of just the domain name.
Then it went straight away, so this was my mistake.
And by the way, the possibilites in this ad-restore is just AMAZING and worth the price of the Veeam alone!
Gostev
Chief Product Officer
Posts: 31460
Liked: 6648 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by Gostev »

frankive wrote:And by the way, the possibilites in this ad-restore is just AMAZING and worth the price of the Veeam alone!
Thank you for your kind words! I will share this with the R&D team behind this tool.
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by foggy »

frankive wrote:Actually, when i tried the restore TO.. instead of directly restore I could select the name of a domainserver instead of just the domain name.
This was that Restore Wizard I was talking about (as alternative to using the Restore to "domain" option).
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by frankive » 2 people like this post

Foggy: Yeah, I saw the restore wizard was mentioned in the title-window when I did the restore, but forgot to mention it in my answer, so you provided me with the correct answer. As you always do :)
Thanks!

Gostev: I showed the capabilities of the ad-restore to some IT-colleagues and they were totally amazed by how far the technology has come. You are WAY ahead of the competitors.
frankive
Service Provider
Posts: 1092
Liked: 134 times
Joined: May 14, 2013 8:35 pm
Full Name: Frank Iversen
Location: Norway
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by frankive »

There is one small drawback by this, it can't compare the backup to the production.
Is it because the veeam server is not part of the customers Vms?
even it asks about username and password I think he actually compares to wrong domain or at least to the wrong hardcore domain address
foggy
Veeam Software
Posts: 21069
Liked: 2115 times
Joined: Jul 11, 2011 10:22 am
Full Name: Alexander Fogelson
Contact:

Re: Veeam Explorer - the ldap server is unavaiable

Post by foggy »

This is most likely caused by the same DNS issue. Have you tried to point it to the right DC via hosts file?
Post Reply

Who is online

Users browsing this forum: Semrush [Bot] and 277 guests