Backup Proxy Notifications

[AlainRussell]

We receive 15-20 of the notifications below a day, as far as I can see it's a comms error and nothing we need to worry about - is there a way I can change the alert timing so I don;t get an alert if the issue lasts more than 5 mins? You can see below this issue was about 30 seconds.

Error
Object: server.domain
Object Type: Backup Proxy
Location: veeamserver.domain / Proxies
Host: veeamserver.domain
Status: Error
Alarm: Backup performance data collection failure
Time: 23/04/2015 6:38:24 p.m.
Details: Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object server.domain. The remote procedure call failed. (Exception from HRESULT: 0x800706BE)
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)

Resolved
Object: server.domain
Object Type: Backup Proxy
Location: veeamserver.domain / Proxies
Host: veeamserver.domain
Status: Reset/resolved
Alarm: Backup performance data collection failure
Time: 23/04/2015 6:39:04 p.m.
Details: Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object server.domain has been collected successfully
Initiated by: Veeam ONE Monitor (VEEAM-MONITOR)

[Shestakov]

Hello Alain,
Any alarm can be modified via Alarm Management in the Veeam One Monitor. Find the alarm and in the "Rules" tab set "ignore after = 1" so you will get only one notification.
By the way, why are you considering the alarm as a common one?
Thanks!

[Vitaliy S.]

Also what update level you're currently at?

[AlainRussell]

I'm not sure setting the ignore after option would work - I only ever get 1 notification for these errors for each server. The issue is it happens up to 20-30 times a day, normally 30-40 minutes apart which makes it too noisy for my inbox. We're currently on version 8.0.0.1615.

[Vitaliy S.]

Alain, can you please open a support case with our technical team and let me know your case ID, so that I discuss it with the devs? The behavior your see is not normal.

[AlainRussell]

Thanks Vitaly, Case ID is 00888031

[MGT1981]

Did you ever get a resolution to this? i have the same issue every day with one of my proxy VM's.

First i will get

Backup performance data collection failure
7/31/2015 3:44:49 PM
Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object veeamproxyvm. Catastrophic failure (Exception from HRESULT: 0x8000FFFF (E_UNEXPECTED))


Then 2 minutes later i get

Reset/resolved
Backup performance data collection failure
7/31/2015 3:46:49 PM
Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object veeamproxyvm has been collected successfully


It has never caused an issue that i have noticed, however it would be nice to make them go away in some way other than killing the alert

[ds2]

Hello,

Take a look here. Maybe it is the same issue.

http://forums.veeam.com/veeam-backup-re ... .html#wrap

Greetings

ds2

[Vitaliy S.]

Yes, Rene is correct, please open a support case with our technical team. After our support team confirms that you have the same issue, they will provide you with the solution.