Not enough licenses when running Veeam Backup

[shannonadams68]

I migrated a VM from one host to another and tried to back it up after the move for the first time. It fails.

Veeam error shows:
"Checking the license for the source host "vmware-prod.bigrocksports.com"
Not enough licenses. Please contact Veeam Customer Support at support@veeam.com."

vmware-prod.bigrocksports.com host has the following license installed:
Product: vSphere 4 Enterprise Licensed for 2 physical CPUs (1-6 cores per CPU)
License Key: xxxx
Expires: Never

Product Features:
Up to 256 GB of memory
Up to 4-way virtual SMP
vCenter agent for ESX Server
vStorage APIs
VMsafe
dvFilter
VMware HA
Hot-Pluggable virtual HW
VMotion
VMware FT
Data Recovery
vShield Zones
VMware DRS
Storage VMotion

Using Veeam 4.1.1. Any ideas/suggestions?

[vbussiro]

You're showing the vmware licence, what is your veeam licence ?

[Vitaliy S.]

Hello Shannon,

Could you tell us how many sockets do you have licensed for a Veeam Backup server? You should have licenses for all of your source hosts to successfully run the backup/replication jobs.

You could open Help->License Information->Licensed Hosts to see what hosts are licensed for your environment. If you need additional licenses please refer to our sales department.

Thank you!

[biosystem]

Hi,

i'm frenchy and my english is very poor...

I have the same problem :
Checking the license for the source host "10.210.1.1" Not enough licenses. Please contact Veeam Customer Support at support@veeam.com.
I tried with my vCenter 4.0 (Enterprise Plus License) but it's the same.

My product is Veeam Backup 4.x, with 1 socket (maint. Expiration 04/08/2011)
When i open "Help->License Information->Licensed Hosts", i see this :

http://img268.imageshack.us/i/veeam.jpg/
http://img710.imageshack.us/i/veeam2.png/

What can i do please ?

[Vitaliy S.]

Hello, can you tell me how many sockets does your source host (10.210.1.1) have? You can check that with vSphere Client, as it seems like it has more than 1 physical CPU...

[biosystem]

Thanks

I have 2 CPU Intel Xeon Quad Core on 10.210.1.1 :

ESX Server License Type :
Product: vSphere 4 Enterprise Plus Licensed for 2 physical CPUs (1-12 cores per CPU)
License Key:
Expires: Never

Product Features:
Up to 8-way virtual SMP
vCenter agent for ESX Server
vStorage APIs
VMsafe
dvFilter
VMware HA
Hot-Pluggable virtual HW
VMotion
VMware FT
Data Recovery
vShield Zones
VMware DRS
Storage VMotion
MPIO / Third-Party Multi-Pathing
Distributed Virtual Switch
Host profiles

it's strange because veeam backup worked like this during few months and anything have been changed on the esx/vcenter.

[Vitaliy S.]

In this case you need to have 1 more CPU socket added to your current Veeam license file to be able to run the backup jobs. You may refer to our sales representative on all available options.

[biosystem]

Ok. Thank you for you help.

In my vCenter, i have 2 ESX with 3 CPU. I need to have 2 more CPU Socket added yo my current veeam license so ?
i bought my license with Dell, i must contat dell directly or your sales representatives (in french ? :p)

[Vitaliy S.]

Yes, that's right, you need to add 2 additional sockets to your current license. I've just dropped an email to our sales rep responsible for your region asking to assist you.

[biosystem]

Thanck you very much for your help Vitaly.

I have receive the mail
Thanks