Veeam 8 cannot add vcloud director

[robson13]

API Url is correct, credentials are correct but every-time I try to add vcloud director server I'm getting error that server is not available. Any ideas? I have a case open as well.

[Dima P.]

Hello Robert,
Could you please post the exact error wording and the case ID to this thread? Thank you in advance.

[veremin]

And I guess you've already checked that the connection outside Veeam from the very same VM to vCloud server is successfull?

[robson13]

Hello Robert,
Could you please post the exact error wording and the case ID to this thread? Thank you in advance.

Case ID is ID# 00934483

Error message: Failed to connect to vcloud Director server. vCloud director server is not accessible.

From the same server where Veeam is installed I can log in to vCloud director server portal. I also have connection to vCloud server from my on premise vCenter server.
I also followed Veeam docs and tried IP instead of API URL. Then I was getting error message that user name or password is incorrect.

Vmware support claims this is something with Veeam...

[robson13]

And I guess you've already checked thatt the connection outside Veeam from the very same VM to vCloud server is successfull?

I'm trying to add vCloud director server to managed servers in Veeam. This is physical machine and yes, I can connect to vcloud directer using browser.

[Dima P.]

Thanks for the update! From the top of my head – have you used the default port like described in the article or by any chance you are using non-default configuration?

[robson13]

Default 443

[Scots1]

Is there a resolution for this thread? I am having the same issue on v.9

[foggy]

Hi Stephen, OP's case was closed due to response from his side, so I recommend opening your own case for deeper logs review.

You can also check whether this KB article is relevant.