Real-time performance monitoring and troubleshooting
Post Reply
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Can't remember where to adjust repeat limit

Post by $username »

I seem to recall that there is a section in Veeam One where you can specify the number of times an alert will go off before it stops emailing you.

I am wanting to adjust this limit but I can't figure out where this option is.

Anyone able to help me solve my dumb moment?
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't remember where to adjust repeat limit

Post by Vitaliy S. »

If you're referring to event based alarms, then this setting is present in each alarm configuration (Trigger tab).
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Re: Can't remember where to adjust repeat limit

Post by $username »

In this case it's guest disk space alerts, it notifies us a few emails and then stops after a few alerts, I seem to recall the value being set to three consecutive alerts in a period of time.
Am I incorrectly remembering this or is this an available option somewhere?
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Re: Can't remember where to adjust repeat limit

Post by $username »

I also took a look and when looking at the alarm I don't see a trigger tab.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't remember where to adjust repeat limit

Post by Vitaliy S. »

Trigger tab is called "rules", sorry for the confusion. Please check it out.

Alarm frequency can be configured via this option > Configure Email Frequency
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Re: Can't remember where to adjust repeat limit

Post by $username »

So it says "Mission Critical — if this notification policy is used, Veeam ONE Monitor creates a new email notification for every alarm. You get an instant email notification once a new alarm is triggered, or once alarm status is changed."

So am I to understand once an alarm triggers, unless it's status changes it won't email a second or third time?
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't remember where to adjust repeat limit

Post by Vitaliy S. »

Yes, that's correct for performance based alarms. If state doesn't change, alarm does not send any notifications. As to the events based, you should be using "ignore after" setting in the rules tab of the alarm.
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Re: Can't remember where to adjust repeat limit

Post by $username »

Thanks Vitaliy!

Is there any plans for v9 to be able to have it email at specified intervals even if the status hasn't changed?
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't remember where to adjust repeat limit

Post by Vitaliy S. »

Similar to "Other" notification policy?
$username
Veeam ProPartner
Posts: 67
Liked: 6 times
Joined: Dec 09, 2014 4:28 pm
Full Name: Gary Busey
Contact:

Re: Can't remember where to adjust repeat limit

Post by $username »

I was wondering if it would be possible to modify it on an alarm by alarm basis, there is a business desire to have some specific alarms go to specific units and not stop alarming till the issue has been addressed.
We still want those to fall under the Mission Critical section of the notification as *we* don't need to be repeatedly notified about everything on that particular asset just certain departments on certain alarms.
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
Contact:

Re: Can't remember where to adjust repeat limit

Post by Vitaliy S. »

Hmm... when we were implementing this logic the feedback was completely opposite - people didn't want to receive multiple alarms for the issue that is still not resolved. Can you please give me a bit more details on the alarms for these specific units and what should happen to all these notifications? Do they go to some specific tracking system?
Post Reply

Who is online

Users browsing this forum: No registered users and 5 guests