Host-based backup of VMware vSphere VMs.
Post Reply
menced
Enthusiast
Posts: 42
Liked: 1 time
Joined: Jul 30, 2013 5:42 pm
Full Name: Sim. Men.
Contact:

Obtaining a Lic. file

Post by menced »

I bought a veem essentials 7. I did not renewed my subscription, but when my subscrition ended there was veeam backup 8. Am I still able to obtain Veeam Backup 8 key from the site even if now my subscription is finished? It says i have
Licensing Terms:
Perpetual
Part of:
Essentials 8.x
Shestakov
Veteran
Posts: 7328
Liked: 781 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Obtaining a Lic. file

Post by Shestakov »

Hello,
Upgrade is free of charge for those who are on an active maintenance. But once your licensed is expired, I believe you are not able to make a major upgrade. Patches and updates should be available though.
Why haven`t you upgrade when you had a chance?
Thanks!
menced
Enthusiast
Posts: 42
Liked: 1 time
Joined: Jul 30, 2013 5:42 pm
Full Name: Sim. Men.
Contact:

Re: Obtaining a Lic. file

Post by menced »

We had no need and upgrading was a problem on the working system. It says I have 8.x. I only need the license file. May I use the old lic file for 8?
Shestakov
Veteran
Posts: 7328
Liked: 781 times
Joined: May 21, 2014 11:03 am
Full Name: Nikita Shestakov
Location: Prague
Contact:

Re: Obtaining a Lic. file

Post by Shestakov »

menced wrote:It says I have 8.x. I only need the license file.
Could elaborate on it?
If you have v8, but got some problems with the license file, I would suggest going to customer portal on "Get support" tab and open a support case there. Choose Licensing case, not Technical one.
Gostev
Chief Product Officer
Posts: 31460
Liked: 6648 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Re: Obtaining a Lic. file

Post by Gostev »

menced wrote:Am I still able to obtain Veeam Backup 8 key from the site even if now my subscription is finished?
As far as I know, the customer portal is only accessible for customers with active maintenance agreement in force.
Post Reply

Who is online

Users browsing this forum: No registered users and 85 guests