Add SCSI Controller to prevent

[adrianIDC]

I have two backup job in which encompassed various virtual machine .

In both tasks WARNING me the following message:
Add to a SCSI Controller VM virtual hardware de este to Prevent it from suspending During backup.

The VM work without problem, have configured a .VHD like the rest of VM.

[Shestakov]

Hi Adrian,
Do you have application-aware image processing enabled for these VMs? If yes, do you see guest VMs failing to engage VSS with some errors like Guest processing skipped ?
By the way, is Hot-Add transport mode is used? If yes, do these VMs have IDE drives?
Thanks!

[nefes]

Nikita, there is no Hot-Add in Hyper-V.
Adrian, please check out this KB article, seems that it should help you: https://www.veeam.com/kb1855

[Shestakov]

Thanks for the correction nefes, the fact we are talking about Hyper-V infrastructure has slipped out of my mind.

[adrianIDC]

HI!
I checked the KB in the MV and has the option Backup integration service .

All other virtual machines with the same configuration: IDE .VHD

[foggy]

Does the VM in question have a SCSI controller?

[adrianIDC]

Does the VM in question have a SCSI controller?

Hi Foggy!

No, the VM not have SCSI controller.
The .vhd is IDE Controller

[PTide]

Hi Adrian,

May I ask you what guest OS do you have on that VM?

[adrianIDC]

Yes PTide......the guest OS it's Microsoft Windows Server 2008 R2

Thanks

[PTide]

Do you have Windows 2012 R2 on your Hyper-V by any chance? Also, does any of your VMs actually get suspended during backup? If so, then please do the following:

1. Add SCSI adapter to your VM
2. Make sure that you have integration services installed and try to restart Volume Shadow Copy Requestor service
3. Make sure that “Backup (Volume Snapshot)” option is enabled within the VM settings

Thank you.

[Isaias Bertin]

Good Morning
I'm backing up machines that are on a hyperv-server and one of my virtual machines is generating this error:
Processing vm02 Error: Guest processing skipped (check guest OS VSS state and hypervisor integration components version)

this other error
Add a SCSI controller to virtual hardware of this VM to prevent it from suspending during backup
Guest processing skipped (check guest OS VSS state and hypervisor integration components version)
Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Guest processing skipped (check guest OS VSS state and hypervisor integration components version)
Error: Guest processing skipped (check guest OS VSS state and hypervisor integration components version)

I already performed some veeam procedure, but I wanted a help from the forum friends because I still couldn't solve it.

I await help

[PTide]

Hi @Isaias Bertin,

I already performed some veeam procedure

What exactly did you do? Please make sure that you've tried the steps proposed in the KB articlee mentioned above.

Thanks!