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DeadEyedJacks
Veeam ProPartner
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Veeam One Email prefixed with SUPPORT EXPIRED

Post by DeadEyedJacks »

Running evaluation of Veeam One v9;
alert emails have started saying "SUPPORT EXPIRED" but license shows "support is expiring soon." Two weeks left on eval key.
Possibly a bug?
Vitaliy S.
VP, Product Management
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by Vitaliy S. »

Hi David,

This is a hard coded email tag, which starts to be added to every email when only 14 days are left till expiration date. This is done to inform you about support contract expiration date even when the corresponding alarm is not configured (for some reason).

Thanks!
DeadEyedJacks
Veeam ProPartner
Posts: 141
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Joined: Oct 12, 2015 2:55 pm
Full Name: Dead-Data
Location: UK
Contact:

Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by DeadEyedJacks »

Thanks Vitaliy,
In which case it is slightly misleading and should say "SUPPORT EXPIRING" until support has actually expired ;-)
Vitaliy S.
VP, Product Management
Posts: 27055
Liked: 2710 times
Joined: Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov
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Re: Veeam One Email prefixed with SUPPORT EXPIRED

Post by Vitaliy S. »

Yes, I agree, just another way to give a heads up on expiring support contract ;)
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