Backup to IBM's TS3100

[tilburgs]

Our Installation of Veeam is on Windows Server 2008 Standard SP1, we have an IBM TS3100 with 23 Slots connected to it.
We are not able to allocate any media, as the overview for adding tapes doesn't recognize the tapes.
If I look into the Windows Drivers for that machine, it tells me that the Driver is for an IBM ULT3580-HH5 SCSI Sequential Device.

I have absolutely no clue, how to get my tape library properly connected to my Veeam Version 7.

[veremin]

Hi, Ton,

Are there any other tape backup software being installed in your environment? Can you also confirm that library, as well as, corresponding drives are properly shown in Windows Device Manager?

Thanks.

[tilburgs]

There is no other backup Software installed in our Environment.
IBM ULT3580-HH5 SCSI Sequential Device is displayed twice in tape drives.
I can't see TS3100

[veremin]

So, the corresponding library isn’t shown under “Medium Changer devices” node in Windows device Manager? It seems that something is wrong with tape drivers. I’m wondering what type of IBM drivers you’re using. Exclusive or non-exclusive ones? It’s recommended that you use non_exclusive IBM drivers. Otherwise, you might face certain issues.

Also, have you tried to update to the latest product version?

Thanks.

[Dima P.]

Ton,

Additionally, I would recommend you to contact our support team, provide all troubleshooting info they need regarding your issue. Thank you.

[RMullis]

Ton,

Did you get your issue resolved? I have a TS3100 at one datacenter and a TS3200 at another. I bother servers under Device Manager they show up as:

Medium Changer device
IBM TotalStorage 3573 Tape Library

Tape Drives
IBM Ultrium 5 HH 3580 Tape Drive
IBM Ultrium 5 HH 3580 Tape Drive

In both environments the sleds (drives) are half height just like your environment.

Let me know if I can be of assistance,
Rick

[tilburgs]

No the issue is not resolved. I visited the IBM download site to search for install_nonexclusive.exe but can't find it.

[Dima P.]

Please, double-check the IBM Tape device drivers (Windows) page. I can’t go any further as it requires me to authenticate

[tilburgs]

Driver downloaded.
Device Manager now Shows expected Driver Information.
Veeam now recognizes the 23 Slots.
Yipeeh!

[Dima P.]

Ton,

Great - I am glad you fixed it! Thank you for updating the thread!

[Rommer]

Driver downloaded.
Device Manager now Shows expected Driver Information.
Veeam now recognizes the 23 Slots.
Yipeeh!

Hi

I have the same problem On the IBM link can I only find drivers for

IBM.Tape.x64_w12_6250
IBMTape.x64_6217
Ibmatl_Library_Driver_for_Windows

None of them seems to work for me. Did you update the IBM medium changer (listed as "Unknown Medium Changer") or the drive listed as "IBM ULT3580-HH6 SCSI Sequential Device" ?

[Rommer]

Found that installing the install_nonexclusive.exe driver from the IBM.Tape.x64_w12_6250 package did the job. Updated both the changer and the tape drive.

[veremin]

Yep, to make VB&R work properly with IBM devices non_exclusive drives should be installed. Otherwise, there will be different issues preventing VB&R from leveraging those devices.

Anyway, glad to hear that you've nailed it.

Thanks.

[xedret]

ID 017221

We have an IBM TS3100 Tape drive and installed the necessary drivers from IBM and base on the forum this driver works IBMTAPE.x64_w12_6250 (non-exclusive.exe). Installed it successfully and seen in the device manager



But can discover tape libraries in Veeam.

Am I missing something?

I'm running on windows 2012 64 bit, veaam 8.0 patch 3 with enterprise plus license

[PTide]

Hi,

Please review the thread you've been merged to and double check your case ID - it should contain 8 digits.

Thank you.

[Dima P.]

xedret,

Additionally, what error you got in tape discovery log? Thanks.

[babareus]

Hi Guys I have done all the steps still it appears under computer management only under system devices and no where else.

Please advise.

[PTide]

Hi,

If you've already tried all suggestions and nothing helped then please open a support case and post your case ID here.

Thank you.

[babareus]

Guys I am experiencing the same Issue.
I have installed the driver IBM.Tape.x64_w12_6250 but nothing

[PTide]

Hi,

In case you've already tried a nonexclusive installation please open a support ticket as it's been suggested in my previous post.

Thank you.