Standalone backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)
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Pat490
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process method {FileBackup.SyncDirs}

Post by Pat490 »

After installing a new (physical) VBR server and pointing VEB client to this new repository, the backup of only 1 client keeps failing.

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                    :: Retry: 5 
05.06.2016 23:51:05 :: Initializing 
05.06.2016 23:51:22 :: Preparing for backup 
05.06.2016 23:51:27 :: Required backup infrastructure resources have been assigned 
05.06.2016 23:51:42 :: Creating VSS snapshot 
05.06.2016 23:52:17 :: Calculating digests 
05.06.2016 23:54:32 :: Daten (D:) (24,2 GB) 3,1 GB read at 244 KB/s
06.06.2016 03:51:53 :: Failed to backup [Profiles\***.V2\Contacts\***.contact] 
06.06.2016 03:52:53 :: Finalizing 
06.06.2016 03:53:00 :: Error: Timed out to wait until the size of mount cache will be less than threshold Agent failed to process method {FileBackup.SyncDirs}.  
                    :: Processing finished with errors at 06.06.2016 03:53:15 
                    :: Retry: 6 
case # 01818518
Dima P.
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Re: process method {FileBackup.SyncDirs}

Post by Dima P. »

Hi Patrick,

Let’s await for support investigation results. Please update the thread once you hear back anything.
Pat490
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Re: process method {FileBackup.SyncDirs}

Post by Pat490 » 1 person likes this post

Recreating database and increasing EndPointBlockSize via Registry solved my issue!
weyland-group
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Re: process method {FileBackup.SyncDirs}

Post by weyland-group »

Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?
Dima P.
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Re: process method {FileBackup.SyncDirs}

Post by Dima P. »

Hi weyland-group,

Before applying the suggested solution kindly open a support case and let them check the logs. Case can be opened directly from the VEB Control Panel > Support. Thanks.
Pat490
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Re: process method {FileBackup.SyncDirs}

Post by Pat490 »

weyland-group wrote:Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?
you find these in HKLM \ SW \ VEEAM \ VEB but as Dmitry suggested, I recommend to first open support case!
Shall1569
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Re: process method {FileBackup.SyncDirs}

Post by Shall1569 »

Was there any update on this?
Dima P.
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Re: process method {FileBackup.SyncDirs}

Post by Dima P. »

Sam,

Any chance you’ve opened a support case as recommended above?
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