process method {FileBackup.SyncDirs}

Backup agent for Microsoft Windows servers and workstations (formerly Veeam Endpoint Backup FREE)

process method {FileBackup.SyncDirs}

Veeam Logoby Pat490 » Mon Jun 06, 2016 8:37 am

After installing a new (physical) VBR server and pointing VEB client to this new repository, the backup of only 1 client keeps failing.

Code: Select all
                    :: Retry: 5
05.06.2016 23:51:05 :: Initializing
05.06.2016 23:51:22 :: Preparing for backup
05.06.2016 23:51:27 :: Required backup infrastructure resources have been assigned
05.06.2016 23:51:42 :: Creating VSS snapshot
05.06.2016 23:52:17 :: Calculating digests
05.06.2016 23:54:32 :: Daten (D:) (24,2 GB) 3,1 GB read at 244 KB/s
06.06.2016 03:51:53 :: Failed to backup [Profiles\***.V2\Contacts\***.contact]
06.06.2016 03:52:53 :: Finalizing
06.06.2016 03:53:00 :: Error: Timed out to wait until the size of mount cache will be less than threshold Agent failed to process method {FileBackup.SyncDirs}. 
                    :: Processing finished with errors at 06.06.2016 03:53:15
                    :: Retry: 6

case # 01818518
Pat490
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Dima P. » Mon Jun 06, 2016 12:40 pm

Hi Patrick,

Let’s await for support investigation results. Please update the thread once you hear back anything.
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Pat490 » Mon Jun 13, 2016 12:01 pm 1 person likes this post

Recreating database and increasing EndPointBlockSize via Registry solved my issue!
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby weyland-group » Wed Jun 22, 2016 5:51 am

Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?
weyland-group
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Dima P. » Wed Jun 22, 2016 3:35 pm

Hi weyland-group,

Before applying the suggested solution kindly open a support case and let them check the logs. Case can be opened directly from the VEB Control Panel > Support. Thanks.
Dima P.
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Pat490 » Thu Jun 23, 2016 9:42 am

weyland-group wrote:Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?


you find these in HKLM \ SW \ VEEAM \ VEB but as Dmitry suggested, I recommend to first open support case!
Pat490
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Shall1569 » Wed Jul 27, 2016 3:51 pm

Was there any update on this?
Shall1569
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Re: process method {FileBackup.SyncDirs}

Veeam Logoby Dima P. » Wed Jul 27, 2016 4:11 pm

Sam,

Any chance you’ve opened a support case as recommended above?
Dima P.
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