process method {FileBackup.SyncDirs}

[Pat490]

After installing a new (physical) VBR server and pointing VEB client to this new repository, the backup of only 1 client keeps failing.

Code: Select all

                    :: Retry: 5 
05.06.2016 23:51:05 :: Initializing 
05.06.2016 23:51:22 :: Preparing for backup 
05.06.2016 23:51:27 :: Required backup infrastructure resources have been assigned 
05.06.2016 23:51:42 :: Creating VSS snapshot 
05.06.2016 23:52:17 :: Calculating digests 
05.06.2016 23:54:32 :: Daten (D:) (24,2 GB) 3,1 GB read at 244 KB/s
06.06.2016 03:51:53 :: Failed to backup [Profiles\***.V2\Contacts\***.contact] 
06.06.2016 03:52:53 :: Finalizing 
06.06.2016 03:53:00 :: Error: Timed out to wait until the size of mount cache will be less than threshold Agent failed to process method {FileBackup.SyncDirs}.  
                    :: Processing finished with errors at 06.06.2016 03:53:15 
                    :: Retry: 6 

case # 01818518

[Dima P.]

Hi Patrick,

Let’s await for support investigation results. Please update the thread once you hear back anything.

[Pat490]

Recreating database and increasing EndPointBlockSize via Registry solved my issue!

[weyland-group]

Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?

[Dima P.]

Hi weyland-group,

Before applying the suggested solution kindly open a support case and let them check the logs. Case can be opened directly from the VEB Control Panel > Support. Thanks.

[Pat490]

Hello Pat490,

I have the same issue. What do you mean exactly with recreatin database and increasing EndPointBlockSize via Registry? Where can I change these options?

you find these in HKLM \ SW \ VEEAM \ VEB but as Dmitry suggested, I recommend to first open support case!

[Shall1569]

Was there any update on this?

[Dima P.]

Sam,

Any chance you’ve opened a support case as recommended above?