Veeam One won't add B&R server

[justin23]

I've taken over a Veeam environment at my workplace, but having issues getting Veeam One to add the B&R server.

Basically I noticed Veeam One had a few errors and on inspection noted both the vsphere server and the B&R server were not connecting.
I fixed the vSphere server easily enough by using an account that i knew worked.

However having greater difficulty getting the Veeam B&R server added. I've been through the deployment guide. Looks to be pretty simple.

I've checked the firewalls, configured as per Windows and Veeam recommendations. I can connect to WMI via powershell in both directions and have even turned off the firewall, so don't think its the firewall.
The account I'm using will open the B&R console fine on the B&R server. They are in the same domain on the same VMWare host.
I'm specifying the account as domain\username. I'm reasonably sure its correct, because I get a different error message If I use an invalid user.

The specific error I get in the "Add Server Wizard" is:

Veeam ONE Monitor could not connect to "server.domain".
Failed to detect Veeam Backup & Replication Server on host server.domain

we are running
Veeam ONE 9.0.0.2062
Veeam B&R 9.0.0.902

Any logs i can check for more info? anything else anyone can think of?

[Shestakov]

Hello Justin,
Have you tried to add the VBR server using its IP address instead of FQDN?
By the way, did you add it as VBR Server, not Enterprise Manager?
Thanks!

[justin23]

Yes I've tried both IP address and have confirmed on many occasions that I had selected the B&R server. I even tried enterprise manager and it fails as well.
Its very strange. I've rebooted both servers also last night just in case but no change. Just read the Veeam One v9 update 1 info but see nothing in that at all.

I know this used to work (before I started to look after it), because the server was added, but not connecting and collecting data. After a few hours of troubleshooting I decided to remove and add the server again and thats where I'm at now.

[Shestakov]

Adding B&R server is a key functionality and works in all product version.

After a few hours of troubleshooting I decided to remove and add the server again and thats where I'm at now.

If it doesn`t help, please contact support team for the detailed issue investigation.
Thanks!

[justin23]

Yeah I'm logging a ticket now. It seems strange it doesn't work.

[Shestakov]

Once you get a support case number please post it here for us to follow the investigation. Thanks!

[justin23]

no worries here is the Case # 01815649
Still no luck. working through a few things now as advised by Veeam tech support

[nitrouz]

I am also having this exact issue. My case is 01822119

[justin23]

I am still working with support on this issue. I have shown that its not a firewall or comms issue, as wireshark is picking up packets on port 135 on the B&R server when I attempt to add it in VeeamOne. Support is thinking its a WMI permissions related issue, but we still have not solved it. Seems strange that even a domain admin account which has local admins as well and access to the B&R console would not have the right permissions to add a server.

[justin23]

OK so my issue has been solved. Applying Update 1 for Veeam One and Veeam B&R resolved my issue. I don't know why it stopped working in the first place however.
I also had an issue with installing the Veeam B&R update because the environment has no internet access. This thread helped me fix it by installing certificates required in the trusted root. veeam-backup-replication-f2/error-apply ... 34066.html

[Shestakov]

Justin,
have you found the issue finally? As it`s hard to tell from the support case log and chat.
Thanks!

[justin23]

Yes not sure on cause, but update 1 for both Veeam B&R and VeeamOne fixed it.

[Shestakov]

All right, good to know. Thanks for the answer.

[mscholl]

I'm also currently experiencing this issue, however I believe I had VO v9 Update 1 installed (9.0.0.2088). I'm currently re-installing it to see if that resolves the issue.

[Vitaliy S.]

Re-installing the update might not fix it. Please let our support team assist you via opening a support case with them.