VeeamOne Collect Performance Data 0x800007D0

[nublet]

Hi Guys

We have an issue with collecting performance data on our backup infrastructure. It fails then it is successful. I'm not 100% sure about this so im here for some advise.

Our error is:

Resolved by event:VeeamBpPerfCollectionFailedResolvedEvent
Event description: Performance data for object NAS has been collected successfully
Initiated by: Veeam ONE Monitor (BackupServer)


Summary: Veeam ONE server failed to collect performance data from the specified backup server
Cause: There might be multiple reasons for this: backup server or backup infrastructure component might not be accessible, remote registry is not enabled or WMI service is not running
Resolution: Make sure remote registry is enabled and WMI service is up and running on the server where backup performance data is collected from


Thanks

[Shestakov]

Hi Nublet,
Looks like Veeam ONE had problems collecting performance data about one of backup repositories from Backup server, but the issue has been resolved automatically.
Check if Veeam ONE Monitor shows performance data of the repositories. If everything is ok, no action is required.
If the alarm triggers again and again it`s worth contacting the support team.
Thanks!

[Anguel]

@nublet: Check if you had a server restart at that time. I think this happens when you restart server or repositories.

[Vitaliy S.]

Yes, server restart can cause this, however I see that you're using NAS as a backup target, right? Are you using CIFS repository as a backup target or this is a NAS mounted to your backup server? BTW, what version of Veeam ONE are you using?

[nublet]

It looks like its been resolved, not showing the error anymore.

We are running the latest version which is 9.
NAS is shared via iSCSI.

Everything appears to be working, but intermittently we get the error.

I will continue to monitor this..

[nublet]

Unfortunately the error is still showing. It is giving an error of

Failed to collect performance data [Backup] HRESULT: 0x800007D0

I need this to disappear, what's causing this? Do I need to increase more resources on the source server?

We have VeeamOne installed elsewhere and works ok but not for this client.

Thanks

[Vitaliy S.]

When does this event occur? At any particular time or event? Do you have a support case opened for this as our support team might find something related in the debug log files?

[Shestakov]

The issue is probably related to unstable connection between Veeam Backup server and Veeam ONE. Do you have them installed on the same subnet/LAN?
Increasing server performance is not going to resolve the issue. I would also recommend contacting support team.

[Anguel]

@nublet: Also, what NAS is this?

[rreed]

We get the same thing our environment; collecting tape server and proxy data. Happens every day, sometimes a few times a day. ONE/VBR installed on same server. Tape/proxies are seperate VM's. Just installed ONE the other day to demo. Looks like we're not collecting any data at all, or very little at best. I would especially like to have good data on my tape server anyways.

[Vitaliy S.]

rreed, do you have a support case opened with our technical team? If yes, then what's the ID (want to share it with the dev team)?

[rreed]

Not yet, I've just installed it the other day (boy, quite a bit different from previous version) and just now started to get settled in and tidied up. I will get one going soon as I can.

[Shestakov]

Once you do, please post the case number. Thanks!